Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.

 

Position Summary

The Senior Customer Service Representative plays a critical role in delivering an exceptional customer experience throughout the entire order lifecycle. This position is responsible for order management, quotations, administrative support, and master data maintenance while ensuring accuracy, compliance, and timely execution.

The role requires close collaboration with cross-functional teams including Sales, Supply Chain, Finance, and Logistics to ensure seamless service delivery. The ideal candidate demonstrates strong ownership, problem-solving skills, and the ability to manage complex customer requirements in a fast-paced, multinational environment.

Key Responsibilities

• Manage end-to-end order processing and customer inquiries
• Prepare and follow up on quotations
• Maintain and update customer master data with high accuracy
• Resolve complex customer issues and manage escalations professionally
• Collaborate with internal stakeholders to ensure service excellence
• Meet and exceed service level agreements (SLAs) and performance metrics
• Support continuous improvement initiatives and cross-training activities
• Ensure data integrity and compliance with internal policies

Qualifications & Requirements

• Minimum 2 years of customer service experience in a shared service center, multinational company, or corporate environment
• Bachelor’s degree in Business Administration, Science, or related field preferred
• Intermediate to Advanced French proficiency (required)
• Advanced English proficiency (required)
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications (Excel, Outlook, Word)
• Experience working with ERP systems and CRM platforms preferred
• Strong analytical and problem-solving skills
• High attention to detail and commitment to data accuracy
• Ability to prioritize multiple tasks and work under pressure
• Proactive mindset with strong collaboration skills
• Ability to work independently and handle ambiguity effectively
• Strong stakeholder management and interpersonal skills
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