About the Role

We need a ServiceNow Junior Administrator to support daily platform operations. This role suits someone with basic ServiceNow knowledge who enjoys troubleshooting and wants to grow into a more technical position. You’ll work with senior admins and developers to keep the platform stable and organized.

Key Responsibilities

• Manage routine admin tasks: user accounts, roles, groups, and access.

• Configure basic forms, fields, lists, and simple UI updates in ITSM or HAM/SAM.

• Help maintain data quality and clean up outdated records.

• Investigate user issues and escalate when needed.

• Support small enhancements like catalog updates, notifications, and simple workflows.

• Assist with upgrades, testing, and general maintenance.

• Keep documentation updated.

• Follow platform standards and best practices.

Skills & Qualifications

• 2–4 years of ServiceNow operations or admin experience.

• Bachelor’s degree in IT or related field (or equivalent experience).

• Basic understanding of ITSM and CMDB.

• Knowledge of tables, forms, roles, and access controls.

• Willingness to learn and ask questions.

• Strong attention to detail and process discipline.

• Good communication skills with technical and non‑technical users.

• Helpful: experience in IT support or system administration.

Nice to Have

• Experience with catalog items, notifications, or UI policies.

• Basic JavaScript or interest in scripting.

• Familiarity with Flow Designer.

• ServiceNow CSA certification or plans to pursue it.

• Understanding of ITIL basics.