Your Role:

We are seeking an experienced IT Support Specialist in the APAC region to help support our team members with IT related tasks and help ensure the Security of our organization.

The IT Team is 100% distributed and remote. This role will be reporting directly to the IT Support Lead.

 

Things You Get To Do:

• Be the “Go-to-Person- for IT helpdesk requests
• Diagnose and provide IT support for staff as required
• Work with the HR and Security team to manage onboarding and offboarding activities
• Setup and deploy laptops, devices, software, and other hardware
• Assist with shipping and receiving of hardware assets 
• Manage MDM systems including BYOD
• Maintain the Firm inventory of all IT assets
• Manage and secure endpoint devices at the direction of the Security Team
• Provide training to staff on IT-related topics
• Assist with change management and procurement activities
• Other related duties as required

 

Who You Are (Must-Haves):

• Excited about Alpaca’s mission and what we’re building
• 3+ years of experience in an IT support or helpdesk role
• Experience with cloud-centric environments and cybersecurity capabilities
• Experience with traditional on-prem LAN/WAN environments
• Strong analytical and problem-solving skills
• Excellent communication skills, fluent in English (both written and verbal), and committed to work collaboratively across the Firm
• Available for on-call rotations and after-hour responses as needed

 

Who You Might Be (Nice-to-Haves):  

• Bachelor’s degree in Information Technology or a related field
• IT or Security related certifications
• Understanding of financial and privacy regulations
• Experience in the financial services industry
• Business acumen to be able to balance tradeoffs between stakeholders and technology feasibility and budget constraints