Position Highlights:

• Position: Medical Technician
• Location: Evanston, IL
• Full Time/Part Time: Full Time
• Hours: Monday-Friday 8am-4:30pm,
• Required Travel: based off of department need

A Brief Overview:
Reporting to the assigned Clinical Supervisor, performs prescription refills and medication prior authorizations following designated protocols, under the direction of the Physician (MD) and Registered Nursing (RN).



What you will do:

• Refills routine prescription requests following designated prescription refill protocols from Inbasket messages in appropriate clinical pools.
• Practicing good phone etiquette and customer relations, collects and documents patient data and history as needed to safely refill medications
• Reviews and updates patient records with current information relevant to medication refills. Confers with physicians on any incomplete refill requests and seeks clarification prior to completing refill requests.
• Obtain appropriate authorization from a patient’s insurance for medications when needed and completes in a timely fashion
• Assists patients with appointment scheduling when required for medication refills per protocol.
• Remains alert to potential quality problems and actively participates in process improvement opportunities.
• Adheres to all Northwest Community Hospital standards, policies, and procedures.
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What you will need:

• 1 Year Experience with an EMR preferred.
• Excellent verbal and written communication skills with the ability to document legibly.
• Interpersonal skills necessary to interact effectively with patients, team members, and physicians and to maintain team-oriented relationships with senior management, managers and staff.
• Ability to work efficiently and seek guidance when unclear of assigned tasks. Able to exercise attention to details and display proper judgment related to assigned tasks.
• Ability to maintain high customer service standards.
• Proficient computer skills and the ability to learn and effectively utilize department specific software systems.
• Ability to effectively perform or learn technical skills to perform essential functions within allocated time frame.
• Ability to work a flexible schedule as part of a team.
• Ability and willingness to float between multiple Physician Office locations when needed.
• Licensed Practical Nurse (LPN) - Illinois Department of Financial and Professional Regulation (IDFPR) Medical assistant for three years in a medical office with prescription refill/prior authorization for medications experience preferred Required Or
• Licensed Practical Nurse (LPN) - Illinois Department of Financial and Professional Regulation (IDFPR) for one year in a medical office with prescription refill/prior authorization for medication experience Preferred And
• AHA Heartsaver CPR - American Heart Association (AHA) Required

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

NorthShore – Edward-Elmhurst Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Located in Naperville, Linden Oaks Behavioral Health, provides for the mental health needs of area residents. For more information, visit NorthShore.org, SwedishCovenant.org, NCH.org and EEHealth.org. 

When you work for NorthShore – Edward-Elmhurst Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.northshore.org) to better understand how NorthShore – Edward-Elmhurst Health delivers on its mission to “help everyone in our communities be their best”. 

NorthShore – Edward-Elmhurst Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor. 

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