Director of Basketball Operations

Reporting to: MD, North America

Contract: Full-Time, Permanent

Location: Atlanta, GA - 3 days per week in office. Plus travel within the US

Salary: up to $125,000 base salary,plus bonus and benefits package

What's the Job About?

Hi, I'm Jake, Basketball Managing Director here at Hawk-Eye. I'm looking for a Director of Basketball Operations to lead the Basketball Operations group, working closely with me to ensure the sustainable and successful delivery of our tracking and officiating services to the NBA, G League, WNBA, and Euroleague, which underpin NBA Team Analytics and the future of officiating.

You will manage all operational phases of basketball data delivery, collaborating with other North American Operations Directors to ensure flawless execution and strategic planning, driving Hawk-Eye's growth and technological innovation.

If you're excited about the opportunity to work with cutting-edge technology solutions, influence the future of basketball technology, and build lasting relationships with key players in the sport, then this is the perfect role for you!

What You'll Be Doing

• Team Leadership and Development:

  • Lead and develop Operations Managers, Leads, and Coordinators, ensuring effective training and support.

  • Set staffing levels and manage logistics/scheduling.

  • Embody Hawk-Eye values in all decision-making.

• Operational Excellence and Delivery:

  • Ensure flawless service delivery, driving operational improvements and efficiencies.

  • Manage data delivery, quality, and processes (internal/external).

  • Oversee large-scale operational projects.

  • Drive continuous improvement of technologies, working with UK/US Tech teams.

• Strategic Planning and Financial Management:

  • Strategic oversight with a focus on planning for 12+ months ahead, including scheduling and resourcing decision-making.

  • Align departmental operations with Basketball group's growth objectives.

  • Manage budget, financial reviews, and cost optimisation for maximum efficiency.

  • Enhance profitability and sustainable growth by optimising costs and challenging existing operational models.

  • Understand our customer strategies and, with a comprehensive knowledge of our core technology, offer solutions to further add value to the Basketball group and commercials.

Your Skills, Knowledge and Expertise

• Proven Leadership & Operational Expertise: 7+ years of project/operational management experience within a reputable, branded organization.

• Strategic Team Management: 5+ years of experience leading teams through subordinate managers and fostering collaboration across diverse functions to achieve shared objectives.

• Basketball Acumen: In-depth knowledge of and a strong passion for the game of basketball.

• Exceptional Communication: Demonstrated ability to communicate effectively both vertically and horizontally within an organization.

• Emotional Intelligence & Constructive Feedback: High emotional intelligence, coupled with a proactive approach to providing and receiving meaningful feedback.

• Superior Organizational Skills: Exceptional organizational skills, including meticulous attention to detail, adeptness at multitasking, and proficiency in report development.

• Rapid Learning & Technical Proficiency: Proven ability to quickly acquire new knowledge and become a subject matter expert in emerging technologies.

• Customer Experience Focus: Deep understanding of end-to-end customer experience integration and dependencies.

• Financial & Process Optimization: Experience managing budgets and implementing both new and established processes to reduce costs.

• Independent Problem-Solving: Ability to solve complex problems independently and logically under pressure.

• Client Relationship Management: Proven ability to engage in strategic conversations with clients, ensuring contract retention and technological leadership.

Why Is This The Right Job For You?

You’ll thrive in this role if you are passionate about Basketball and sports technology and enjoy driving operational and commercial success in a fast-paced, innovative industry. This role offers the opportunity to work with cutting-edge technology solutions, influence the future of basketball technology, and build lasting relationships with key players in the sport.

At Hawk-Eye we foster an entrepreneurial, collaborative, and inclusive work environment, where you’ll be empowered to take ownership of your work and drive meaningful impact in the basketball industry.

Application & Hiring Process

• Application: If you're interested in this position, please submit your CV and complete the application form and hit submit.

• Review Period: Please note any application deadline, as the team will be actively reviewing applications up to that date.

• Talent Acquisition Interview: The next stage will be a virtual interview with a member of our Talent Acquisition team. 

• Hiring Manager Interview: Successful candidates from the Talent Acquisition Interview will be invited to an interview with the Hiring Manager(s). This could be virtual or in-person and you will be provided with further details and preparation material (if required) prior to the interview. 

• Offers & Feedback: The team will take time to review all feedback and conduct our final reviews. All candidates will receive detailed feedback from the assessment event whether they have been successful or not as we understand each candidate's desire for development.

Please note that only candidates who have the legal right to work in the United States will be considered for this role. This includes U.S. citizens, permanent residents, or individuals who hold valid work authorization. Unfortunately, we are unable to provide visa sponsorship at this time.