JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

MAIN PURPOSE: 

• To Pro-actively support the Facility Manager and Hub Manager in the day to day delivery of all facility management related functions and when needed, also covering the main Front Desk activities the associated services, as well as the first point of contact for Suppliers, Vendors and office employees. 

MAIN JOB RESPONSIBILITIES: 

• This role involves providing exceptional customer service, fostering community and collaboration, and supporting various workplace initiatives. 

• Process invoices without delay and in deadlines, as per instruction from the Finance Department 

• Office maintenance: Ensure the office is organized and all equipment in proper conditions (equipment e.g. AC, Lights, Electrical, Cafeterias Equipment, desks, chairs, light issues, doors, etc..). 

• Help and achieve customer satisfaction through providing high standard services, attention to detail, identifying and implementing improvements in FM services as well as implementing of any EMEA roll out activity in timely manner 

• Provide excellent customer service to employees and visitors, responding to inquiries, providing information, and addressing concerns promptly and professionally. 

GENERAL RESPONSIBILITIES 

Operations and Building Management 

• Proactively engage stakeholders to ensure that on site client’s expectations are met as key point of contact for Facilities and support to staff  

• Office cleanliness: oversee & report cleanliness in office, pantries, etc. Janitorial, Stationary, Post/Courier, Engineering& Cleaning Services 

• HSE: Ensure a safe and engaging environment for our colleagues and Client through identifying risks during regular site inspections which will be recorded and documented (site inspection audit report). Ensure the provision of a safe working environment for JLL team and vendors 

• HSE: Ensure all escape ways are unobstructed and all material and goods are stored as per instruction at the assigned place, respecting safety recommendations for storing 

• HSE: Ensure all chemicals used on site have an up-to-date chemical list available at the place of storing and only trained staff is handling them. 

• Ensure JLL HSSE contractor management process is being followed when vendors attend site. 

• Data Quality: Log, monitor and update all issues, requests, reactive tasks activity and planned tasks office/facilities in our ticketing system Corrigo for all assigned sites  

• Regularly meet Client for update and feedback on ongoing FM issues affecting site and understand Client activities which might influence current and/or regular FM operations on site 

• Communicate and cooperate with landlord where and when necessary and required 

• Landlord main of contact. Maintain building procedures and performance measures and ensure they are maintained at all times: Supporting Cleaning and H&S Audits 

• Regularly meet Facilities Manager for update and feedback on going FM issues affecting site and understand Client activities which might influence current and/or regular FM operations on site 

Vendor Management  

• Regularly meet with vendors and monitor activity, keep written documentation about meetings and topics discussed 

• Ensure RAMS are provided 

• Audit scorecards and Jagger updated and vendors are aligned with JLL procedures and protocols engagement.  

Finance Management  

• Process invoices without delay and in deadlines, as per instruction from JLL Finance team and ensure JLL financial processes are followed at all times.  

• Raise Purchase Orders (PO’s), regularly review accruals and open PO’S and take necessary actions to successfully and without delay receipt and close or cancel all open PO’s and balances – annual and reactive POs.

• UMLV Reporting and updates to ensure weekly match to opened POs.

• GR’d invoices matched to Pos and Quarterly Forecast Management  

• Capex and Opex review  

 

Events Management:

• Assist in the planning and organization of events such as employee engagement activities, client meetings, workshops, and seasonal celebrations.

• Coordinate event logistics: setup, catering, decorations and supplier management.

• Support communications before, during, and after events — invitations, schedules, signage, and post-event feedback

• Help manage event reports, budgets, purchase orders, and expense tracking.

• Maintain the event calendar and ensure all stakeholders are updated.

 

Soft skills 

• Take initiative in daily tasks, have a pro-active attitude and share knowledge with your peers 

• Communicate in professional manner, taking the audience into account  

• Respond to requests and e-mails in a timely manner 

• Front Desk coverage required.  

• Meet & greet all those entering the office in a warm, professional and polite manner 

• Badge management: remote owner where Physical Security is not active. Tag, control and create access cards per client request 

• Visitor Management – Envoy + Work with Client’s Physical Security protocols to ensure a record and data entry for guests / contractors attending site is completed 

• Access control with building management where access is to be requested and approved.  

Location:

On-site –Madrid, ESP

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.