We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

UX Design Director

Provides enterprise‑level leadership for user experience strategy, design quality, and research‑driven decision‑making across multiple digital products, programs, or business areas. This role sets long‑term UX vision, leads design teams and design leaders, and drives alignment with organizational strategy. Partners with executive stakeholders to ensure digital experiences are intuitive, cohesive, accessible, and grounded in user insights.

Key Responsibilities

• Establish long‑term UX strategy and experience vision across products, platforms, and business domains.
• Lead and develop UX managers, design leads, and research leads, ensuring strong leadership capability throughout the organization.
• Oversee large‑scale design initiatives and ensure design excellence, consistency, and accessibility across all digital touchpoints.
• Shape product strategy in partnership with senior engineering, product, and business leadership, ensuring user‑centered perspectives guide major decisions.
• Drive investment in UX research, design systems, and tools that scale experience quality across the enterprise.
• Build and mature organizational UX frameworks, operating models, and governance processes.
• Provide thought leadership on user research insights, design direction, and future‑state experience opportunities.
• Champion design metrics, analytics, and measurement frameworks to evaluate experience quality and inform strategic improvements.
• Represent UX at executive‑level meetings, driving advocacy for user needs and design principles.
• Ensure design leaders and teams maintain strong partnership behaviors, effective communication, and alignment on priorities.
• Foster a culture of innovation, inclusivity, experimentation, and ethical design practice across the UX organization.
• Monitor industry trends, emerging technologies, and best practices to guide long‑term UX roadmap decisions.

Qualifications

• Bachelor’s degree in UX/UI Design, Human–Computer Interaction, Graphic Design, or related field, or equivalent professional experience.
• Extensive experience leading UX strategy and design work across complex, multi‑platform digital ecosystems.
• Demonstrated success managing and developing leaders within UX design and research disciplines.
• Strong portfolio or case studies illustrating strategic design leadership, innovation, and measurable impact.
• Deep experience with modern design systems, enterprise‑scale UX operations, and user research methodologies.
• Excellent communication and influencing skills, with the ability to articulate vision to executive audiences.
• Proven ability to collaborate with senior stakeholders across engineering, product, and business functions.
• Experience building and evolving UX organizational structure, processes, and long‑term design capabilities.

Competencies

• Enterprise‑Level UX Leadership: Defines long‑term experience strategy and aligns it with organizational priorities.
• People Leadership & Organizational Development: Builds capable leaders, scales team capacity, and shapes high‑performing UX culture.
• Strategic Influence: Drives major product and business decisions through persuasive UX thought leadership.
• Design Excellence & Governance: Ensures consistency, accessibility, and high‑quality execution across all digital experiences.
• Operational Maturity: Develops processes, systems, and metrics that enable UX to scale effectively.
• Research‑Driven Decision‑Making: Embeds qualitative and quantitative insights into high‑level product and design strategy.
• Innovation & Vision: Anticipates future trends, technologies, and experience opportunities.
• Executive Communication: Conveys complex UX concepts clearly and influences strategic direction at senior levels.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.   

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $113,000 - $170,000