Branch Concierge - Bankstown Central - 28.75 Hours Per Week

Posted:
11/12/2024, 4:00:00 PM

Location(s):
Bankstown, New South Wales, Australia ⋅ New South Wales, Australia

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

  • Thorough training program to kickstart your banking career    

  • Access to extensive employee benefits & discounts   

  • Be part of a collaborative and high-performing culture   

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 

 

28.75 hours per week:  

  • Monday-Friday: 9.30am-4pm

Do work that matters  

 

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology 

 

What we do has a real impact at all stages of people’s lives – whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them. 

 

See yourself in our team 

As Concierge for the Bankstown Central Branch of CommBank, you’ll be the face of Commbank & the first person customers speak with to assist them. To do this you’ll: 

  • Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel 

  • Build personal connection with customers through meaningful conversations to enhance their experience   

  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options  

  • Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience  

We’re interested in people who have:  

  • A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality   

  • Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour  

  • The ability to manage customer expectations with a professional presence  

  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers  

With us, you’ll help customers make informed financial decisions to achieve their goals.  

If this role matches your experience and career goals, apply today! 

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 20/11/2024

Commonwealth Bank Australia

Website: https://commbank.com.au/

Headquarter Location: Sydney, New South Wales, Australia

Employee Count: 10001+

Year Founded: 1911

Last Funding Type: Post-IPO Debt

Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ Wealth Management