Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Java Enterprise Edition
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Experience: 10+ years Domain: Contact Center / Telecom About the Role We are looking for a highly skilled DevOps Engineer with a strong background in Java and telecom/contact center technologies to manage and support our Banking IVR Platform. The ideal candidate will bring deep technical expertise, hands-on experience with enterprise IVR systems, and a strong commitment to platform reliability and continuous improvement. Key Responsibilities • Manage and support IVR, Media Bar, and Voice Biometrics infrastructure ensuring stability, performance, and security across Linux and Windows environments. • Provide L2/L3 Day 2 support for the banking IVR platform, driving issue resolution and service excellence. • Collaborate with business stakeholders and cross-functional teams to understand requirements and deliver scalable, reliable solutions. • Work on telecom systems such as Interactive Voice Response (IVR), Media Bar, CTI, Text-to-Speech, and Genesys. • Develop and enhance applications using Java, J2EE, Spring Basics, VXML, and CCXML. • Perform automation and scripting using Shell/Python for Linux system management and operational tasks. • Integrate web services and APIs, and work with Oracle and MS SQL databases. • Implement and maintain CI/CD pipelines using Git/GitHub, G3, Jenkins, Maven, and monitor systems via AppDynamics and Splunk. • Follow Agile methodologies and ensure adherence to Change, Incident, and Problem Management processes. • Demonstrate strong analytical, troubleshooting, and problem-solving abilities in complex, distributed environments. Qualifications • Bachelor’s degree in Computer Science, Electronics, or related field. • Minimum 10 years of experience in the Contact Center or Telecom domain. • Proven expertise in IVR platform management, Java development, and DevOps processes.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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