Group Benefits serves the needs of Plan sponsors, members, and market sources, helping make Canadians healthier and organizations stronger. The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent, powerful member and client experience.  Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services. 

 

As a member of our team, you will be supporting large corporate clients, coordinating efforts to provide world-class benefits for administration and customer service. Our clients trust the administration of their group benefits us, and you will be part of a team that delivers outstanding results to those clients and our members. 

 

AdminAdvantage Administration is looking for a Research Benefits Administrator Support to join our team. The successful candidate will manage client and plan member inquiries related to eligibility processes and will be required to collaborate with other Manulife teams inside and outside of AdminAdvantage, focusing on the customer through all processes. 

 

 

Position Responsibilities:

• Support the research benefit administration team, and Leaders with handling complex cases, unique situations and escalated technical inquiries as requested.  

• Assessing training needs of learner/Business, develop training and teaching materials as well as updating procedural documentation. 
  • Develop training plan/approach 
  • Estimate training work/task efforts 
• Facilitate on-the-job coaching, virtual cross training on product overviews, systems, technical and functional processes. 

• Track and report on training outcomes and provide feedback to Managers regarding staff's performance and development and making recommendations for improvement 

• Communicate processing errors to representatives on a one-to-one basis as well as attending department staff meetings to discuss processing issues and clarification measures. 

• Provides support to the team as a subject matter expert. 

• Collaborate across the organization to develop best practices and incorporate the big picture, working to improve training content and processes/procedures.  

• Leverages skills, experience and networks to assist staff to meet performance and professionalism benchmarks 

• Play a critical role in the change management & business readiness process by ensuring your business stakeholders are change-ready from a training and procedural documentation perspective.  

• Identify process gaps & opportunities for continuous improvement. 

 

 

Required Qualifications:

• Strong Negotiation & Influencing Skills 

 

 

Preferred Qualifications:

• Exceptional customer service focus 

• Ability to multi-task, Prioritization/time management skills, and ability to provide feedback effectively 

• Action Oriented Problem Solver 

• Collaborative Team Player 

• Produce high quality deliverables on time 

 

 

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Montreal, QuebecHybrid

Salary range is expected to be between

$52,650.00 CAD - $87,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.