Join Our Team as an Operational Oversight & Controls Specialist
Are you passionate about driving operational excellence through data-led decision-making and control automation? We’re looking for a proactive and meticulous specialist to join our Operational Oversight & Controls team, where you'll play a pivotal role in shaping and streamlining our internal control framework.
What You'll Do:
• Control Coordination & Documentation: Lead the design, implementation, and documentation of controls across operational processes, ensuring clarity, consistency, and traceability.
• Data-Driven Oversight: Use analytics and automation to identify control gaps, monitor effectiveness, and drive continuous improvement.
• Deliver Outcomes: Manage multiple priorities and participate in cross-functional initiatives to meet team objectives.
• Governance & Compliance: Champion governance standards and regulatory compliance, embedding robust controls into daily operations.
• Process Optimisation: Collaborate with internal and external stakeholders to streamline workflows, reduce manual effort, and enhance control efficiency.
• Proactive Problem Solver: Identify, challenge and address control gaps in a data-led way, continuously questioning the effectiveness of all controls.

Why You'll Love Working Here:
• Impactful Work: Your contributions will directly influence operational integrity and efficiency across the UKPI platform and in the wider industry.
• Collaborative Culture: Work alongside a supportive team and trusted partners to deliver meaningful change and value for our clients.
• Growth & Innovation: Be part of a forward-thinking environment that values automation, innovation, and continuous learning to advance your career.

Core Responsibilities

• Control Design & Documentation: Coordinate the identification, implementation, and testing of controls within the internal framework, ensuring thorough documentation and continuous improvement through data-led insights.

• Governance & Compliance: Maintain oversight of control adherence, assurance tasks, and risk events, ensuring alignment with regulatory standards (e.g., HMRC, FCA, tPR) and internal policies.

• Data-Driven Oversight: Utilise data analytics and automation to monitor control effectiveness, streamline governance processes, and support audit readiness.

• Stakeholder Collaboration: Partner with internal teams and outsourced providers to optimise operational workflows, automate manual processes, and resolve issues efficiently.

• Reporting & Education: Deliver clear, data-backed reporting and represent the Oversight team in forums and meetings, sharing best practices and supporting crew education.

• Operational Integrity: Ensure accurate and timely processing across all UKPI platform products, assessing and enhancing procedures to uphold industry standards.

• Strategic Contribution: Participate in special projects and contribute to broader operational and governance initiatives.

What You’ll Bring

• Experience in operational processes within the retail investment platform space; audit or risk management experience is a plus.

• Strong understanding of internal control theory, workflow analysis, and documentation practices.

• Proficiency in data analysis and manipulation, with a keen eye for process and technology optimisation.

• Excellent communication, organisation, and time management skills.

• Adaptability and a proactive mindset in a fast-paced environment.

• Advanced skills in Microsoft Office; experience with automation tools or data visualisation platforms is advantageous.

Special Factors:

Vanguard is not offering sponsorship for this position. This is a hybrid position and would require you to work in the London office Tuesday-Thursday. 

Why Vanguard? 

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. 

This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments. 

It's what we stand for: value to investors. 

Inclusion Statement  

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”  

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.  

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.