Audit Score

• Overall summary of the audit score, should meet the targeted values (Monthly)
• Documentation “Consent for all including Data privacy, dialysis prescription, medication prescription, handbooks (100% Compliance)                                                                          
• Infection control (90% Compliance)
• Reprocessing, BMWS, Machine maintenance, Medication Management, Complication
• Management & Concentrates Preparation
• Action and closure on NC’s (With in <7 days Operation NC’s and Clinical < 4 days)
• DRR, Consumption report.
• Efficiency (Support to Sr Tech/Clinic In charge to achieve minimum 80%)
• Cost optimization: Proper utilization of Consumable per treatment, Electricity, water, proper Management of patient and staff roster, repair & maintenance cost by proper handling of machines/equipment’s (Support to Sr Tech/Clinic In charge/Admin Executive to achieve the organization Goal)
• 100% adherence to Lab entries, treatment completeness and patient admission etc… in EuCliD 

Patient Care Management

• Patient Satisfaction survey score - Quarterly (Satisfaction rating minimum 4.5 out of 5)
• Patient Dropout and Patient Transfer (Should not be more than 3%)
• RQMT reporting (100% incidents as per policy need to be report to Sr Tec/Operations)
• LAB compliance (Serology should be done once in 3 months and Monthly LAB’s as per Nephrologist written prescription)
• Vaccination of patients (As per FMC policy)
• Support in Implementing and Achieving clinical KPI targets with collaboration with Nephrologist.
• Patient routine assessment

Infection Control

• Reprocessing
• Bio Medical waste
• Machine Disinfection and Maintenance
• Risk Management

• Crash cart maintenance
• Emergency Equipment maintenance 

Adherence - Company Policies

• Ensure adherence to company’s time & attendance policy
• Ensure adherence to company’s code of conduct & Compliance
• Maintain the team camaraderie
• Drive effectively the positive environment for Unit

Training:

• 90% to attendance in training
• Work Instruction- Compliance to be 100%
• Attend all hands-on skills
• Pre-& Post assessment to score above 80%
• Participate in mock drills in hospitals (90% attendance)