Job Description

Are you ready to lead a global team managing distributor orders in the biopharma industry? Can you drive process improvements while ensuring excellent customer service? Join us as the Global Logistics Lead and make an impact across our supply chain.

 

For our Animal Health site in Boxmeer we are looking for a: Order Management Lead

 

Welcome in our team

The Global Logistics department operates within the Global Supply Chain Management organization, serving a diverse range of stakeholders including direct customers, commercial partners, over 20 manufacturing sites, Contract Manufacturing Organizations (CMOs) and logistics service providers. Our stakeholders are globally dispersed and operate within the biopharmaceutical industry.

 

About the role

As the Lead of the Global Order Management team, you will oversee a team responsible for managing distributor orders. Your team acts as the critical liaison between distributors, commercial stakeholders, manufacturing site planners and distribution colleagues. The primary objective is to align customer expectations with operational capabilities to deliver exceptional customer service while maintaining operational efficiency.

 

Key responsibilities include but are not limited to

• Lead and manage a team of 6, also handling escalations and complex operations.
• Build strong relationships with internal and external stakeholders.
• Collaborate with production, sales, and other teams for smooth order fulfillment.
• Act as the expert on team processes, training members and driving improvements.
• Organize meetings, provide operational backup and manage critical tasks.
• Lead and support projects to enhance logistics operations.
• Ensure compliance with trade regulations and drive continuous improvements.
• Serve as the main escalation point for operational issues.

 

Your profile

• Bachelor’s degree (HBO) in logistics, commercial or economics
• People management experience
• 3+ years in MTO/ATO order management
• Fluent in English and Dutch
• Experienced with SAP and ERP systems
• Strong planning, leadership and communication skills
• Project management experience
• Knowledge of import/export compliance
• Proactive problem solver

What we offer

We welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development. Our benefits are very competitive, and the summary below will give you an idea of what you can expect.

• Competitive salary and a 3% year-end bonus.
• 35,5 days of leave.
• Attractive collective health care insurance package with considerable reduction rates.
• Solid Pension Plan.
• Incentive Plan.
• Travel allowance for commuting.
• Numerous training, coaching and e-learning modules for long term job opportunities and development.

 

For questions about this vacancy

Please send an email including the vacancy number and job title to the following email address: [email protected].

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Business, Business, Clinical Supply Chain Management, Customer Experience Management, Customer Handling, Customer Relationship Management (CRM), Customer Service, Customer Service Management, Customer-Support, Customer Value Management, Data Analysis, Data Management, Driving Continuous Improvement, Foreign Trade, Global Supply Chain, Good Distribution Practice (GDP), Interpersonal Relationships, Inventory Management, Management Process, Network Optimization, Operational Efficiency, Process Improvements, Production Planning, Quality Management, Sales Order Management {+ 4 more}

 Preferred Skills:

Job Posting End Date:

08/22/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.