Location: Hybrid working: Sea Containers office, London, SE1, and working from home. 

The Role

This role presents a unique chance to engage in one of the latest global client-agency relationships in the UK, offering an immersive experience with the client's business. We need an experienced, button-down, and diligent client handler who is used to working on fast-paced accounts and comfortable working with restrictive market products.

Key Responsibilities

Orchestration

• Demonstrate ability to lead different types of teams to get the best output
• Project management skills to manage multiple projects with tight timing
• Collaborate with VML's global markets. 
• Lead the creation of the right casting and process for different projects, always starting with ‘What do we need to do to get to the best possible work?’
• Actively manages conflict and solves problems to resolve issues quickly
• Understand different specialist skills and how to build teams around them
• Create a supportive environment for their direct reports, troubleshooting, coaching, and mentoring them, empowering and guiding them at the same time

Leadership

• Demonstrate a clear understanding of client business strategy and marketing model and the communications necessary to deliver against them
• Understand the Business Director’s strategic agenda for the account and help them deliver this across all the projects that they orchestrate and the relationships they own.

Relationships

• Build client relationships to ensure the best outcomes for both the agency and the client
• Create mutual respect and trust, so when necessary, they can have tough conversations about timings, budgets, etc.
• Actively manages conflict and solves problems to resolve issues quickly
• Demonstrate a clear understanding of client business strategy and marketing model and the communications necessary to deliver against them
• Identify and create opportunities for client and agency growth

Commercial

• Maintain a significant commercial understanding of the brand and category
• Lead resource planning at the project level – allocating resources, giving the entire team visibility, and leading by example
• Has a tight grip on resource planning and the numbers on the account
• Ensure the client is actively managed on the billing requirements of the account

Operational

• Lead teams to get to the very best results – creatively and commercially
• Actively looks for different ways to approach a task to get results quicker
• Build mutually beneficial relationships with partners and specialisms
• Demonstrate a good mix of new and established skill

About you:

• Work collaboratively – recognizes the value and responsibility of working in a team and seeks to maintain and build effective internal and external relationships.
• Think innovatively – Look beyond the obvious to develop highly engaging ideas and campaigns.
• Work effectively through job and organizational changes.
• You strive to achieve excellence in everything that they do.
• Demonstrate ‘passion’ – approaches all tasks wholeheartedly and enthusiastically.
• Show initiative and a ‘can-do’ attitude.
• Highly motivated and a self-starter.
• Recognizes the need for management support when necessary.
• Constantly looks for and learns from new information or experiences.
• Deal constructively with frustration and stress, maintaining a professional and positive manner.
• Is direct and honest in dealing with others and treats everyone with respect and fairness.

#LI-Hybrid