This VP-level role is responsible for the end-to-end management performance of Western Union’s Consumer to Business Payments (C2B). This includes ownership of the P&L, go-to-market strategy, business operations, pricing and commercial strategy.  This role will own the development and execution of business strategies to drive growth of the C2B business.

This role requires a highly disciplined and collaborative operator with proven experience in managing cross-functional teams, optimizing performance, ability to solve operational challenges and driving revenue-generating initiatives. The ideal candidate will demonstrate strong commercial acumen, people leadership, and stakeholder engagement capabilities across a complex matrixed organization.

Role Responsibilities:

• Lead the financial performance of the Consumer to Business (C2B) payments business, ensuring revenue growth, profitability, and cost optimization.

• Develop and execute business strategies to expand market share and drive sustainable growth.

• Oversee the end-to-end customer and agent experience, ensuring frictionless interactions and high satisfaction, partnering closely with product and operations teams

• Identify new opportunities for product enhancements (e.g., additional use cases), partnerships, and revenue streams.

• Define pricing models, promotional strategies, and go-to-market plans to maximize consumer adoption

• Lead performance measurement by defining KPIs, monitoring results and optimizing go-to-market plans based on data insights 

• Oversee partner account management, ensuring proactive engagement, partner satisfaction and business performance tracking. Support key negotiations and escalations as the executive contact for strategic partnerships

• Implement disciplined processes to improve efficiency, scalability, and compliance – focusing on reducing partner friction (e.g., onboarding, settlement, issue resolution)

• Build, mentor, and lead a high-performing team, fostering a culture of accountability and collaboration.

• Partner with global product, technology, marketing, sales and compliance teams to align initiatives and deliver results.

• Serve as business lead and thought partner for cross-functional product and tech initiatives, including app/web experiences and partner integrations.

• Monitor industry trends, competitor strategies, and emerging technologies to identify market gaps and opportunities.

• Evaluate and prioritize verticals and use cases to drive business development and sales strategy.

• Foster a culture of accountability, customer focus, and continuous improvement across the team.

Role Requirements

• 15+ years of progressive leadership experience in financial services, payments, or related industries.

• Proven track record of P&L ownership and delivering revenue growth.

• Expertise in consumer-to-business payments or adjacent payment ecosystems preferred.

• Strong strategic and commercial acumen with ability to translate vision into actionable plans.

• Exceptional operational discipline and problem-solving skills.

• Ability to lead through influence and collaboration in a global matrix environment.

• Excellent communication and stakeholder management skills.

• Proven experience leading cross-functional teams and driving measurable business outcomes

• Demonstrated ability to influence across organizational levels and manage complex stakeholder relationships

• Ability to lead through ambiguity and prioritize competing demands

• Customer-centric mindset with a strong analytical foundation

• Strategic thinking with hands-on execution capability

• Excellent communication, negotiation, and presentation skills

Estimated Job Posting End Date:

04-06-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.