​Complex Claims Director, General Liability

Join us as a Complex Claims Director to grow your experience in Claims.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• The Complex Director within the Lexington and AIG Programs team is Senior Adjuster role in Primary Claims responsible for investigating, evaluating, and negotiating General and Auto Liability claims nationwide which may have unique coverages and exposures while maintaining a high standard of customer service. 
• This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution. 
• Analyzing coverage; evaluating liability and damages, establishing accurate reserves throughout the life of the file; communicating file updates and reserves to the broker, insured, and underwriter when appropriate; attending mediations; participating in roundtables to discuss reserves and strategy, effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes. 

What you will need to succeed

• 5+ years of General and Auto Lability claim experience.
• Bachelor’s Degree or equivalent work experience.
• Experience resolving moderate to high severity injury claims.
• Experience evaluating coverage and risk transfer.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Effective decision- making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Experience handling self- insured retentions, surplus lines coverages, and partnering with MGAs is a plus.
• Multi-state adjuster licenses a plus.

Ready to take your career to the next level? We would love to hear from you.

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