At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Product Manager - Healthcare
Why We Have This Role
We are seeking an experienced Healthcare Product Manager to support our rapidly growing Healthcare product portfolio. This role requires a unique blend of enterprise SaaS product management expertise and in-depth healthcare industry knowledge. The ideal candidate will have a deep understanding of the healthcare space, a strong point of view on key opportunities for Qualtrics in the healthcare space, and a proven ability to deliver results in a fast-paced, often ambiguous environment. In this role, you will drive the strategy, development, and execution of our healthcare specific products and solutions that span the full portfolio of experience management needs across patient, employee, strategy and research.
How You’ll Find Success
- Product teams at Qualtrics win not just by shipping great products but by driving engagement, usage and value realization for our customers through those products.
- You love to obsess about data and growing engagement and usage through experimentation as you seek to deliver innovative products tailored for healthcare experience management practitioners.
- Manage the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality standards.
- Develop and communicate the product vision and roadmap to internal and external stakeholders.
- Monitor and analyze product performance using key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions.
How You’ll Grow
- Having product intuition and cultivating customer empathy to positively impact product design, ensuring it resonates with user needs
- Developing compelling stories around your product to emphasize the value proposition
- Utilizing problem-solving skills and adopting a data-driven approach to decision-making, ultimately delivering products with strong adoption rates
- Taking initiative and showcasing adaptability in a dynamic environment, demonstrating the ability to thrive and contribute proactively
- Leveraging interpersonal skills to effectively influence and collaborate across different departments, promoting seamless cross-functional teamwork and driving clarity
Things You’ll Do
- Develop product requirements and identify key success metrics
- Collaborate with product team members and partners to define a product strategy and develop and deliver a product roadmap that aligns with that strategy
- Analyze usage data and customer feedback to increase product adoption
- Speak with customers globally to understand their needs and gather feedback
- Perform market landscape and competitor analysis
- Partner with our user experience designers to create amazing experiences for users of our platform
- Collaborate with engineering to build high-quality products that reflect end-to-end thinking
- Work with your engineering team and dependent teams to successfully launch high usage products
- Communicate product value and partner with go-to-market stakeholders
What We’re Looking for on Your Resume
- 4+ years of product management experience
- Deep vertical expertise in healthcare (providers / payers), with a strong point of view on opportunities for experience management in the industry
- Background in one or more of (a) product management roles with healthcare-specific software firms, (b) experience management roles within healthcare, or (c) engagement management or team leadership roles in the healthcare verticals of top consulting firms is highly desirable
- Bachelor's degree and or equivalent preferred
- Strategic vision and creative problem solving, using data and qualitative insights to create a strategic framework and measure success
- Exceptional oral and written communication skills
- Demonstrated ability to work cross-functionally through influence, driving results without direct authority and developing and maintaining effective working relationships across both technical and commercial roles including Engineering, User Experience Design, Sales, Marketing, PR, Customer Success, and Operations
- Ability to make meaningful headway in highly ambiguous environments and inspire collaborators to see opportunity through both high times and challenges
- Proven track record of taking initiative and a "can-do" attitude, willing to go above and beyond typical job responsibilities.
What You Should Know about this Team
- The Healthcare product team: Values close collaboration with a team of people that value one another, and know how to have fun while delivering high quality and high impact work
- Is an integral part of Qualtrics Industry & Edge product unit, which brings together the full value of the Qualtrics XM Platform through products and solutions tailored to our industry verticals
- Works closely with our dedicated Healthcare go to market teams and our full suite of application and platform product teams
- Has high visibility and deep collaboration opportunities across all major functions in our organization
Our Team’s Favorite Perks and Benefits
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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