Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

What is the Role:

You will be a senior member of the Grid Services Program Management team - primarily responsible for overseeing the growth of several key grid services programs, products and markets. 

This role also includes overseeing Customer Excellence - which includes the added responsibility of managing consultants that oversee direct-to-customer enrollment and interactions. The responsibilities include: staffing, setting performance goals, grooming the backlog/in-progress activities, forecasting resourcing needs, KPIs and scorecard metrics. As an owner of the Customer Excellence function, you are responsible for fostering a 5-star customer experience for all Grid Services participants. 

Additionally, you will be / become an expert in your region/market and guide future development strategy in the real world operational reality and external stakeholder landscape.

The Senior Program Manager (Sr. PGM) position leads multiple concurrent Grid Services programs during the operation and performance stages to successfully meet performance and revenue objectives associated with aggregations of Sunrun storage systems, EVs, etc. Sr. PGMs serve as the primary liaison between Sunrun and Grid Services customers as well as counterparties like utilities, regulators, and market operators, and must develop trusted relationships with both internal execution teams and external vendors to effectively operate a Grid Services Program. 

This position defines tasks according to contracted program objectives, leads problem-solving initiatives and oversees quality control throughout all stages of the program cycle, while communicating proactively with senior stakeholders. The Sr. PGM is responsible for program design, technology platform trouble-shooting and customer interactions in keeping with a 5-star customer experience. 

The Sr. PGM should be able to combine knowledge of distributed energy resources, independently lead multiple concurrent programs, give detailed attention to program strategy, project management, risk management, and execution while always putting the customer first. 

This position will either be remote or based at one of Sunrun’s corporate offices. This position may require some amount of travel (likely, ~10%).

ESSENTIAL DUTIES AND RESPONSIBILITIES 

As both an external and internal facing employee, you will work closely with a small team of analysts, program, and product managers, as well as the origination team and our external partners like utilities, regulators, and energy market operators, to:

• Partner with other teams to diagnose, create an accountable plan, and drive to resolution on VPP performance issues (20%)

• Develop high level and program level relationships with utilities, market operators, and regulators to: (20%)

  • Ensure continued VPP program viability (e.g., attending utility stakeholder meetings and driving outcomes as appropriate)

  • Support with negotiations of contract terms to maintain customer relationships and continuity 

  • Manage performance and billing to contract terms

  • Independently lead strategic projects for the Grid Services team

• Lead the efficient delivery of projects toward overarching program goals (20%)

• Develop trusted relationships with Sunrun’s Grid Services host customers (10%) 

• Master a thorough comprehension of the program contract materials and ensure that all contractual or programmatic obligations are being met (10%) 

• Establish reporting metrics for internal leaders and external customer transparency (5%) 

• Be a leader in prioritizing initiatives and roadmap development (5%)

• Become an expert in your region and markets - and beyond - to partner with the origination, policy, and revenue strategy teams to guide and ground our future VPP development in market realities (10%)

 

REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)

• Previous work in energy markets and/or utility energy services / demand response

• Previous work in behind the meter batteries and battery-backed services for grid partners

• Previous work in DERMs software and /or BTM asset-to-platform integration

• Demonstrated achievement in B2B account management

• Excellent verbal and written communication skills, including facilitation of group presentations

• Strong proficiency in Google suite applications, including Drive, Docs, Sheets, Slides, and Forms

• Innovation and problem-solving skills that include the ability to develop and propose solutions 

• Must be able to work in a fast paced environment

• Candidate must be a self-starter and work with little or no supervision, this position requires continual analytical research methods, precise calculations and the ability to “think outside of the box”, as well as  being prepared for continual change. Should possess excellent organizational and self-management skills.

• Bachelor’s degree or equivalent work experience in related field

Recruiter:

Kristina Sedjo ([email protected])

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$102,905.78 to $137,207.70

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at [email protected].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.