Job Description:

Dow Jones is looking for a Content Delivery Manager to join our Risk & Research Services team. The Risk & Research Services team provides bespoke solutions for organizations who seek to understand the risk of doing business with entities and individuals. Risk & Research Services comprises three global teams, Due Diligence, Managed Services and Content Curation.  The Due Diligence team researches specific individuals and/or entities upon client demand and delivers their findings in a structured report format. Managed Services offers screening and remediation services to clients globally who lack resources, knowledge and/or time to perform these exercises themselves. The Content Curation team creates and delivers curated Factiva content features including My Company Today and Factiva Expert Searches. 

As Content Delivery Manager, you will be responsible for ensuring that client requests are correctly received, processed, and delivered in a timely manner. You will collaborate with and support the Risk & Research Services team, Product, Sales, vendors, and clients. You will report to the Director, Delivery, Risk & Research Services.

  

You Will

• Ensure My Company Today (MCT) newsletters meet client requirements in terms of content quality, accuracy, timeliness and completeness.

• Provide clear, responsive and proactive communication to clients, ensuring requests from clients and prospective clients are dealt with effectively and in a timely way.

• Coordinate with service providers and key vendors to guarantee daily operational responsibilities, improve overall workflow, and assess the quality of the provider’s deliverables.

• Collaborate and partner with internal stakeholders including Sales, Product, and Content Strategy and be a key representative of the Content Curation team in interactions with clients.

• Contribute to the onboarding and support of clients including the creation, maintenance and testing of guidelines and tools that will support the team

• Maintain key performance indicators measuring the effectiveness and quality of the My Company Today (MCT) newsletters.

• Provide support for Factiva including web maintenance and, when necessary, by creating/updating expert searches and trending topics.

• Assist in the planning of resources for assignments and for any large ad hoc projects together with the Risk & Research Services management team.

• Have an automation mindset by initiating and driving change to existing team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.

• Support training of future members of staff

• Write and proofread Due Diligence reports when required

• Support R&C with translation services as and when required

You Have

• Research skills; and creativity in the pursuit of sources

• Current news awareness and solid news judgment

• Strong customer focus

• Boolean search knowledge 

• Excellent English writing skills

• Fluency in English AND in at least one of the following: Spanish, French, German, Russian, Chinese, Japanese, Korean

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Data & AI

Job Category:

Data Analytics/Warehousing & Business Intelligence

Union Status:

Non-Union role