At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

As the Lead Director of Consumer Payments, you are responsible for managing all aspects of Payment Acceptance and Processing including Payment Authorization, Payment Strategy, PCI Compliance, Privacy/Security of Payment Data and Data Incident Management.  This includes existing payments like debit, credit, Digital Wallets, FSA, HSA, Filtered Spend Benefit and eCheck/ACH.  This role will allow you to work closely with the card brands, our card processors, and provide strong operational and analytical support for the team. You will also be responsible for Accounting and Month End Close functions.

This unique leadership role requires a diverse skillset in Payments, Operations, PCI Compliance, Privacy & Security, Contract Negotiation, Consulting Services, Finance, Accounting, Budgeting/Forecasting, Expense & Income Management, Reporting & Analytics, Database Management, Project Management and Vendor Management.  You will collaborate with Senior Leaders across Finance, IT, Legal, Digital, Security & Compliance and Operations to drive Payment Modernization and seamless but cost-effective customer experiences. 

Required Qualifications:

• Minimum 10 years’ experience of Payments Industry (Credit, Debit, Prepaid, FSA, HSA, Digital Wallets, Fintechs, Benefit Programs, ACH/eCheck)

• Knowledge of transaction flows including Authorization and Settlement.  This includes the interaction between Banks, Networks, Processors, Payment Service Providers and Fintechs

• Knowledge of funds flow including Sales and Fees (Interchange, Network, Processor, etc.)

• Knowledge of Authentication and Fraud Prevention

• Knowledge of IT Security and PCI DSS

• Management of employees

• Management of complex programs and processes

• Project Management

• Consulting Services

• Database, Reporting & Analytics

• Process and Program Improvement

• Ability to travel up to 10% (including plane)

Preferred Qualifications:

• Accounting and Finance

• Budgeting & Forecasting

• Presentation skills

• Collaboration with multiple internal departments and external vendors and third parties

• Think independently and make decisions in the best interest of the team and the company

• Identify and resolve complex issues

• Contracts, SOW’s and Contract Negotiation

• Legal contract language (Indemnification, Limitation of Liability, Most Favored Nations, etc.)

• Marketing concepts as it relates to Payments

Education:

• Bachelor’s Degree or equivalent years of related professional work experience may substitute

• Master’s Degree preferred

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/23/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.