Clinical Supervisor

Maine Crisis Line (MCL)
(Remote Optional – In Maine)

The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services, providing 24/7 telephone, text, and chat support for adults, youth, and families experiencing a mental health crisis. Trained crisis support specialists offer free, confidential emotional support, stabilization, and connection to next‑step resources.

We’re looking for a Clinical Supervisor who is passionate about real‑time clinical work, enjoys supporting staff through dynamic and meaningful situations, and thrives as part of a highly collaborative team.

What the Clinical Supervisor Does

• Provides real‑time clinical support to Crisis Support Specialists during incoming calls, texts, and chats.
• Offers in‑the‑moment and follow‑up clinical consultation, case review, and administrative support to guide high‑quality service delivery.
• Assists with assessing and triaging client needs, ensuring appropriate referrals and safe, effective crisis intervention.
• Acts as a clinical resource regarding suicide risk, mental health, substance use, safety planning, and care coordination.
• Supports smooth operations during active hours by helping staff navigate fast‑paced and diverse clinical situations with confidence.
• Works closely with statewide Crisis Response Services to support continuity of care for individuals and families.

We’re seeking clinicians who think creatively, adapt quickly, and bring both empathy and solid clinical judgment to the work. The ideal candidate is a team player who can balance independent decision‑making with collaborative leadership.

Schedule

This is a full‑time, 40‑hour/week, hourly position.
Primary schedule: Tuesday–Friday, 6:00 PM–3:30 AM (evening into overnight), plus a weekly 2‑hour paid leadership meeting.

These later‑day hours tend to be active and engaging, offering the chance to make a meaningful impact in real time. You’ll be part of a supportive, steady team that works closely together and shows up for one another during even the busiest moments.

Location

Remote optional – in Maine.
This role can be performed anywhere in Maine or from our South Portland office.

Qualifications

• Master’s Degree in social work or a related field required.
• Licensed Clinical Social Worker or Licensed Clinical Professional Counselor preferred; Minimal of Clinical Conditional required.
• MHRT-CSP certification or ability to achieve within 30 days of employment required.
• Ability to work flexible hours including weekends, evenings, and occasional overnights required.
• 1-3 years of supervisory experience in the field of Social Work, preferred.
• Contact Center experience preferred but not required – training will be provided.
• This position is fully remote, requiring a dedicated workspace that is quiet and free from distractions.  The employee must have reliable high-speed internet access and appropriate equipment, including a computer, headset, and phone.  The workspace should be ergonomically set up to ensure comfort and productivity. Regular communication with the team and supervisors will be maintained through virtual meetings, email, and messaging platforms. The employee is expected to adhere to data security and privacy guidelines to protect sensitive information.
• Experience in clinical psychiatric assessment of patients and ability to document assessments in a concise and comprehensive manner acquired in internship or prior employment preferred. 
• Ability to make clinical decisions autonomously.
• Must possess and be able to demonstrate excellent organizational skills.
• Special skill areas: technical literacy, comprehensive knowledge of DSM-V, excellent oral and written communication skills and demonstrated team effectiveness and consensus building. 
• Demonstrated computer proficiency.
• Must be able to successfully pass a criminal background, child protective service check & sex offender check.
• Must not be on the state or federal suspension and disbarment list.
• Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
• Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

Benefits: Our benefits include but are not limited to:

(offered to full-time and part-time employees)

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year 
• Excellent medical benefits at very reasonable cost 
• Dental and Vision insurance options 
• Agency paid basic life insurance and STD & LTD disability insurances 
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits

Who we are…

The Opportunity Alliance is “Helping People Reach for a Brighter Future”.

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:

• Mental Health & Wellness
• Community Building
• Family & Early Childhood Education
• Economic Resources

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If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply.

Please submit a cover letter and resume along with your application.

Thank you!