Posted:
6/14/2024, 9:24:58 AM
Location(s):
Colorado Springs, Colorado, United States ⋅ Colorado, United States ⋅ Redmond, Washington, United States ⋅ Washington, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Remote
Manager, Customer Technical Support
Location: Hybrid (3 days in office per week) in Colorado Springs, CO; Redmond, WA
Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of churches and organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations, all over a standard internet connection, Resi also provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.
About the Role:
We are looking for a Technical Support Manager to lead and scale our support team for significant customer growth. In this role, you will own all support-related customer contact responsibilities, strengthen our existing workflows, and support career development for your team. The ideal candidate thinks big picture with the ability to roll up their sleeves and get things done, while building effective working relationships with adjacent teams. In addition to daily customer support, the primary responsibilities for this role are being a Subject Matter Expert for CS teams who also provides escalated technical support and troubleshooting, while assisting in the ongoing support of high-profile and very large churches.
Among the many duties the Customer Support Team carries out, the core of what we do is creating a culture that turns the support process into a win/win for our company and the customer. This position will require the aptitude to become a master of Resi product capabilities and its underlying technology. If you are self-motivated, proactive, analytical, and enjoy improving efficiency and leading a team, we want to hear from you!
Ranked number 14 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2023; and named as one of BuiltIn ‘Best Places to Work’ in both Seattle and Dallas for 2024.
Benefits and Compensation:
We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:
100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
Hybrid work model - 3 days in the office / 2 days remote each week
12 paid Company Holidays
2 paid Volunteer Time Off days
20 days PTO, to start, increases with tenure and seniority.
Paid parental and adoption leave
Compensation Range: $76,500 - $92,647, depending on location.
Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
What You’ll Do:
What You’ll Bring:
Education and Experience:
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact [email protected].
About Pushpay
Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!
Website: https://pushpay.com/
Headquarter Location: Seattle, Washington, United States
Employee Count: 251-500
Year Founded: 2011
IPO Status: Delisted
Last Funding Type: Post-IPO Equity
Industries: E-Commerce ⋅ FinTech ⋅ Information Technology ⋅ Mobile Payments ⋅ Software