Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
Why This Role is Important to Arcadia
Love building reliable systems, and want to make a difference?
Arcadia’s customers rely on us to securely process and deliver high-value healthcare insights. Reliability, availability, performance, and security are foundational to trust—especially when systems support critical workflows and handle PHI. As a Principal Site Reliability Engineer, you’ll set reliability strategy across teams, drive cross-cutting platform improvements, and ensure we can scale delivery without scaling operational burden.
What Success Looks Like
In 3 months
Build deep context on Arcadia’s platform, production risks, and operational practices. Participate in on-call/incident response and quickly improve signal quality for at least one critical domain (dashboards, alerts, traces, runbooks). Identify a high-leverage reliability initiative and align stakeholders on scope, success metrics, and milestones.
In 6 months
Establish SLOs/error budgets for key customer journeys, drive operational readiness standards for launches, and lead remediation for recurring incidents with measurable reductions in customer impact and MTTR. Deliver major toil-reduction improvements via automation and self-service workflows.
In 12 months
Own and execute a reliability program with cross-org impact (e.g., GitOps delivery guardrails, observability platform evolution, resilience/DR improvements, or secure infrastructure controls). Influence architecture decisions, establish org-wide operational standards, and mentor Staff engineers—raising the reliability and security bar across Arcadia.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our
website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our
website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.