Job Description:

Role Summary/Purpose:

The role of AVP, Sam’s Club Analytics is responsible for collaborating with the retail partner and developing actionable analytical insights for the Sam’s Club Credit program. This will involve deep dive analytics on retail card shopping patterns using best-in-class techniques and building powerful data driven stories to influence senior leadership and drive business impact.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Create analytics frameworks to actively monitor Sam’s Club credit member card usage/experience trends and provide insights/actionable to business teams

• Conduct cause and effect analysis, marketing campaign performance deep dives and business initiative impact analysis on a need basis

• Collaborate with offshore analytics talent, coach them by providing analytics project plan & manage timely delivery of lifecycle analytic projects

• Partner with portfolio team and deliver complex analytical projects from beginning to end, including ideation, data mining, strategy formulation, and presentation of results and recommendations

• Present complex analytical information to all levels of management in a clear and concise manner

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree, OR in lieu of degree, high school diploma/GED and 7+ years analytics experience in marketing, portfolio management, loyalty programs in credit card/consumer businesses, or credit card risk strategy or retail analytics

• A minimum of 3+ years of progressive work experience including:

  • 2+ years analytics experience in marketing, portfolio management, loyalty programs in credit card / consumer businesses, or credit card risk strategy or retail analytics 

  • 2+ years of experience utilizing SAS, SQL, or other analytic tools to perform data mining and complex analyses

  • 1+ year of experience using Tableau

Desired Characteristics:

• Bachelor Degree

• Advanced degree in Statistics, Economics, Mathematics, or another quantitative field preferred

• Proficient with SAS and/or SQL highly preferred

• Strong presenter to all levels of management with an ability to tell the story of data, what is important, and why

• Experience with modeling/forecasting, strong understanding of targeting and segmentation, and exposure to retail analytic tools

• Advanced skills using Excel and PowerPoint 

• Solid understanding of credit card industry financial P&L drivers and key sensitivities, with business performance reporting experience 

• Ability to synthesize/analyze complex and diverse information and to develop and recommend strategies and communicate them clearly 

• Ability to perform ad-hoc analysis, glean and form business insights under aggressive timelines 

• Strong project management, communications, multi-tasking, relationship management and influencing skills and the ability to work independently are critical to success 

• Demonstrated ability to manage complexity/ambiguity and multiple initiatives

Grade/Level: 10

                                                      

The salary range for this position is 100,000.00 - 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Data Analytics