CRM CONSULTANT

About the job

At Accenture, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Accenture has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a D365 CRM Functional Consultant, you will be client-facing and will work closely with clients to design, implement, and optimise D365 CRM solutions, ensuring they align with business objectives. You’ll solve problems using your D365 knowledge as you liaise between Accenture clients, your project team, and the wider internal Microsoft CRM and Biz Apps community. This role provides the opportunity to work for Microsoft’s partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

What you’ll do

This role requires a strong understanding of business processes, excellent stakeholder management, and the ability to configure and customise Microsoft D365 CRM applications.

Key Responsibilities

•  Engage with clients to understand their business needs and translate them into functional requirements.
•  Design and implement Microsoft Dynamics 365 CRM solutions, including Sales, Customer Service, Customer Service Center Service modules.
•  Lead workshops, requirement gathering sessions, and stakeholder discussions to define solution roadmaps.
•  Configure, customise, and extend D365 CRM using Power Platform (Power Automate, Power Apps, Power BI).
•  Work alongside technical consultants and developers to deliver end-to-end solutions.
•  Provide guidance on best practices, solution architecture, and business process improvements.
•  Conduct system testing, user training, and support change management activities.
•  Troubleshoot issues and provide ongoing support to clients post-implementation.
•  Stay updated with the latest Microsoft Dynamics 365 and Power Platform trends and updates.

 Collaborate with stakeholders to identify opportunities for AI-driven automation and implement Copilot features for improved customer engagement.

Qualifications

Skills & Experience

•  Proven experience as a D365 CRM Functional Consultant in a consultancy or client-facing role.
•  Strong expertise in Microsoft Dynamics 365 Sales, Customer Service, Marketing, Field Service or similar Dynamics modules.
•  Experience with Power Platform (Power Apps, Power Automate, Power BI) is highly desirable.
•  Ability to translate business requirements into technical solutions.
•  Strong understanding of CRM best practices and industry trends.
•  Familiarity with Copilot capabilities for building and deploying AI solutions with Dynamics.
•  Experience with customisation and configuration of D365, including workflows, business rules, forms, and views.
•  Excellent communication and stakeholder management skills.
•  Knowledge of data migration, integration, and reporting tools.
•  Microsoft certifications are a plus.
  
  
   

Desired Skills and Experience

Teamwork, Customer Relationship Management (CRM), Business Processes

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.