We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Why you’ll love working here

Ready to be a future leader of tomorrow? We have just the opportunity for you! Step into your potential with our exciting New Graduate opportunities where you’ll be empowered to make progress for yourself, our colleagues, and our customers around the globe! Join a supportive team and experience a values-first culture where your career development and wellbeing are just as important as the impact you’ll make on the job.

 

Program Overview

·         The GWAM Ops grad program supports 8 different business units under the Operations umbrella, with locations in Toronto, Halifax, Waterloo and Montreal.

·         The GWAM Operations organization is comprised of several business units. Depending on aspiration and fit of successful candidates, you may be placed in either of the following organizations: 1. WAM Canada Operations – Delivering high-quality and industry-strength trade operations, asset servicing, and fund and custody services.   2. Retirement Operations and Strategy – Transformation using automation, digitization, process improvement, and other strategies to bring Retirement and Ops to the next level of efficiency. 3. Middle Office Operations – Providing daily support to our Fund Managers and Traders as well as interaction with our Institutional Clients throughout the end-to-end operations lifecycle from onboarding, cash and trade support to client interactions.

·         Comprehensive training program that focuses on three key, foundational areas: Customer Experience, Data Analytics, and Continuous Improvement.

·         Professional development events that focus on building soft skills, networking, and mentorship.

·         A community of new graduates working in GWAM operations from across locations, all willing to learn and connect with each other.

 

How you’ll make an impact

·         Utilize analytical skills and critical thinking to ask questions, understand business drivers and needs, and bring order and precision to scope and requirements on initiatives.

·         Capitalize on ability to build and foster positive, effective relationships to strengthen partnerships with key stakeholders.

·         Apply the training and knowledge gained appropriately – data mining, analysis and visualization, process assessment, root cause assessment, prioritization, presentations of your analysis, customer needs and NPS.

·         Deliver documented solution requirements and propose solutions in a clear and concise manner.

·         Lead meetings and present information using strong communication skills to all levels within the organization.

·         Articulate and prepare our business partners for changes that are introduced.

·         Propose business decisions that drive results and solve customer problems.

·         Day to day activities, depending on the team, could consist of valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, security lending, financial reporting, client on boarding, shareholder record keeping, data management, creation of dashboards etc.

 

What you’ll bring to the team

·         Graduating in Spring 2025 from an accredited university with a degree in Business Administration or related Discipline.

·         Strategic thinker

·         Customer centric focus

·         Analytical - enjoy working with data and solving problems.

·         Curiosity and willingness to learn.

·         Strong work ethic with a proactive, flexible attitude and a desire to pitch in wherever needed.

·         Strong time management, planning, and communication skills

·         Ability to create and maintain relationships with various stakeholders; collaborative team player.

·         Understanding of financial services industry, and wealth and asset management.

 

Application Instructions:

·         Please submit a resume, and most recent transcript (unofficial transcripts are accepted). 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.