Primary Responsibilities: The Leasing Specialist is responsible for assisting prospective and future residents through the process of finding their new home. They are the primary point of contact for prospective residents and are expected to effectively communicate with interested prospects throughout the leasing process. In addition, Leasing Specialists are also responsible for the administrative duties that accompany the leasing process which include gathering documents and processing completed applications.  

Skills & Competencies: 

• Bachelor’s Degree in Business Administration, Marketing, Management, or Communications is preferred but not required.  

• 4+ years of leasing experience  

• 3+ years of multi-family and/or single-family rental home experience  

• Excellent communication & interpersonal skills  

• Demonstrable experience in single-family, multi-family, construction, or leasing industry 

• Effective negotiating skills  

• Knowledge of and experience with Rently preferred  

• Experience in Grass Roots Marketing  

• Knowledgeable on fair housing and local real estate laws  

• Flexible work schedule, including evenings and weekends, depending on business need 

Essential Job Functions: 

• Daily outbound and inbound follow-up with leads who express an interest in a Maymont home. 

• Assist prospective residents with scheduling a viewing and applying for a Maymont home.  

• Document follow-up with prospective residents in a proprietary database.  

• Process applications for prospective residents. This includes contacting applicants to gather documents in compliance with Maymont Homes policies, processing credit, and criminal checks, and completing data entry in our internal software to complete the application process.  

• Compile feedback from self-showings and conversations with prospects and communicate findings to cross-functional teams 

• Collaborate with local market leaders and others to participate in solutions to any issues that arise while leasing the home. 

• Follow the terms of Fair Housing, the Fair Credit Reporting Act, the American Disabilities Act, and any other pertinent law.  

• Represent Maymont Homes in a professional manner consistent with the customer service values at Maymont Homes

Key Metrics & Responsibilities 

• Close a prospect promptly.

• Outperform peer averages at each node of the sales funnel which includes conversation from lead to showing, showing to application, and application to move in 

• Outbound and inbound contacts 

• Meaningful feedback and collaboration with local teams and centralized leaders 

• High scores on customer satisfaction scores and secret shoppers 

• Consistent achievement of monthly goals in terms of quantity of move-ins – for example: at least 50 per month 

• Data entry, approval, and procedural error rate 

• Average days vacant in assigned territories. 

Physical Requirements 

• Capable of working extended hours, including evenings, weekends, and holidays as necessary 

• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed. 

• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, including the exchange and receipt of information over the telephone 

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary 

• Must be able to interact with all types of individuals, be mentally alert, detail-oriented, and with good reasoning skills 

• Must have finger dexterity for typing/using a keyboard 

Environmental Requirements 

• Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays 

• Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances 

• For safety reasons, employees must remain alert to working conditions and aware of safety, health, and environmental concerns 

• Must be able to work in the office as regularly scheduled  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.