Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

About the Role
The Supervisor, Inbound Sales (Acquisitions), leads and develops a high performing inbound sales team responsible for acquiring new customers across multiple product lines. This role is built for a sales driven people leader who is energized by fast paced environments and brings hands on experience coaching the behaviors that fuel conversion, revenue, and sustained growth.

This position is intentionally structured as a true sales leadership role—not a customer service or CARE based function. Leaders in this role are accountable for performance outcomes and are expected to bring direct experience coaching sales driven behaviors in revenue focused environments.

That accountability and sales focus is also what makes this role uniquely rewarding…

Job Description

Why This Role

This role offers the opportunity to lead at the center of a true sales operation, where outcomes matter and strong leadership makes a measurable impact. Supervisors in this organization are entrusted with significant responsibility and autonomy, with performance directly tied to both team success and individual growth.

For leaders who are motivated by results, enjoy developing sales talent, and thrive in competitive environments, this role provides clear visibility, meaningful ownership, and performance‑based upside. The expectations are high, but so is the support—through structured training, data‑driven tools, and leadership partnership focused on continuous improvement.

This is a role for leaders who want to build winning teams, sharpen their sales leadership capability, and be rewarded for execution, not just effort.

Schedule & Availability

• Open availability is required
• Department operates 7 days a week, 7:00 AM – 10:00 PM EST
• Supervisors must be able to work any shift within operating hours based on business needs
• Example shift: 10:00 AM – 7:00 PM EST (not guaranteed)
• Days off vary and are not fixed
  • Flexibility is a non‑negotiable requirement due to the nature of the business and operating model.

Culture & Environment

• High‑energy, fast‑paced, sales‑first organization
• Competitive, execution‑focused, and results‑oriented
• Environment that values high effort, sustained focus, and shared team success
• Accountability‑driven culture with a focus on growth and winning
  • Leaders must demonstrate resilience, adaptability, and a strong sales mindset.

Training & Onboarding

Training is designed based on experience level:

Internal / Interim Leaders

• “Plug‑and‑play” onboarding for those already performing similar supervisory duties
• Includes leaders in comparable roles

External / New Leaders

• Participation in the Championship Habits Program, including:
  • End‑to‑end, self‑paced learning
  • Job shadowing with experienced supervisors
  • Hands‑on coaching and partnership with the manager

Team Structure & Product Scope

• Lead a team of approximately 12 direct reports (this can vary throughout the year)
• Oversee inbound acquisition sales for:
  • Internet
  • Mobile
  • TV
  • Landline
  • XH
    • All sales performance is metric driven, with clear goals and incentives tied to results.

What You’ll Do

As an Inbound Sales Supervisor, you will oversee the daily performance and execution of an inbound sales team while ensuring consistent delivery against acquisition goals.

Leadership in this role requires independent judgment, strong decision‑making skills, and the ability to balance results with people‑centered leadership.

Key responsibilities include:

• Lead, coach, and motivate inbound sales representatives to achieve and exceed acquisition and revenue targets
• Coach agents to sales behaviors, not just outcomes, through real‑time feedback, call monitoring, and performance conversations
• Analyze KPIs, productivity, adherence, and sales metrics to identify trends, gaps, and opportunities
• Facilitate daily huddles, team meetings, and performance discussions
• Develop performance improvement plans and manage corrective action when necessary
• Ensure adherence to sales processes, quality standards, compliance requirements, and operational expectations
• Partner with leadership on sales initiatives, incentives, and short‑term projects
• Maintain consistent attendance and flexibility to support a 7‑day operation. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

What We’re Looking For

Required Qualifications & Skills

• 2–5 years of relevant experience, including sales leadership or team‑lead experience
• Strong background in sales coaching, performance management, and KPI analysis
• Proven success in a metric-heavy, performance‑driven environment
• Ability to troubleshoot performance issues and operational challenges in real time
• Strong facilitation, communication, and influence skills
• Experience managing teams of 10–15 direct reports, including documentation and corrective action
• Comfortable with incentive‑based goals and performance accountability

Preferred Backgrounds

• Retail sales leadership experience is a strong indicator of success

Tools & Systems

• MyPerformance
• CSG
• Xfinity Order Entry (XOE)
• Compass Navigator

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Coaching, Customer Sales, People Leadership, People Management, Sales, Sales Process, Troubleshooting

Compensation

National Pay Range: $41,507.86 USD-$121,678.94 USD Illinois Pay Range: $44,991.61 USD - $104,225.33 USD Colorado Pay Range: $48,475.36 USD - $110,043.20 USD Hawaii Pay Range: $58,926.63 USD - $98,407.47 USD Washington DC Pay Range: $65,894.13 USD - $110,043.20 USD Maryland Pay Range: $51,959.12 USD - $110,043.20 USD Minnesota Pay Range: $48,475.36 USD - $98,407.47 USD New York Pay Range: $51,959.12 USD - $121,678.94 USD Washington Pay Range: $48,475.36 USD - $115,861.07 USD New Jersey Pay Range: $55,442.87 USD - $115,861.07 USD Vermont Pay Range: $51,959.12 USD - $92,589.60 USD Massachusetts Pay Range: $55,442.87 USD - $115,861.07 USD California Pay Range: $48,475.36 USD - $105,406.50

Targeted Commission: $19,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.