PRIMARY PURPOSE:   To provide assistance to the claim staff by set up of new notices of loss in the system, validating coverage, responding to customer inquiries and performing a variety of administrative tasks.    

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Enters claim related information into system received electronically and by phone.
• Researches and validates coverage and class codes through numerous system look ups.
• Determines claim type using both criteria and judgement.
• Follows up with client for missing or incomplete information.
• Completes Notice of Loss and acknowledgement letters according to state jurisdiction.
• Completes variety of data changes
• Researches legal and other documents received to determine need to set up new claim
• Answers phone related inquiries

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's service standard and quality program(s).

Education & Licensing
High school diploma or GED required.

Experience
One year of clerical or customer service experience or equivalent combination of education and experience required.  

Skills & Knowledge

• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Strong organizational skills
• Efficient time management skills
• Detail oriented
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Can determine what next steps are required and proactively respond
• Be able to multi task in various systems and/or programs

Competencies

Thoroughness. Technical Capacity. Problem Solving. Customer Service Oriented Teamwork

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Based on business needs this may change. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.