Workvivo Onboarding Project Manager

What you can expect

As an Onboarding Project Manager, your purpose is to partner with diverse organizations globally to enhance their internal communication and employee engagement. The primary goal is to guide Customers throughout the Onboarding Journey - collaborating on tasks like goal setting, platform setup, product training & change management. Join our mission to create happier, more connected workplaces.

About the Team

The Onboarding Project Team is a group of global onboarding experts that partner up with all of our customers. They are responsible to guiding them through tried and tested onboarding methodologies. The main focus is to up skill project teams on all of the features and share best practices. They are also responsible to support them through change management, ultimately ensuring their launch is a success.

What we’re looking for

• Experience in a similar or customer-facing role (Previous experience of software project implementation would be nice to have)
• Experience using software project implementation techniques and approaches to manage the customer full end to end onboarding Journey
• Experience proactively managing a portfolio customer projects within scope and schedule
• Experience delivering high customer satisfaction with every interaction
• Experience delivering training workshops and presentations in person and by video conferencing
• Experience collaborating with key stakeholder internally across Customer Success, Product, Engineering, Support
• Experience in continuous improvement through process improvement, optimization etc
• Be fluent English & Japanese - other languages a bonus

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.