**If you are a current Idaho Power employee, please apply through the Employee Portal.

Application Deadline:

09/04/2024 at 11:59 pm Mountain Time

# of Positions:

1

Job Type:

Regular

Job End Date:

Exemption Status:

Non-Exempt

Pay Range:

$26.86 - $40.44

Minimum Age Requirement:

Job Description:

Idaho Power — located in vibrant Boise, Idaho — is looking for an IT Client Services Specialist I or II to join our Information Technology team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the reliable, affordable, clean energy they depend on. While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote.

What does an IT Client Services Specialist I or II do for us?

Under supervision, they provide technical support to technology users. They perform initial incident recording, first level investigation and support, and applies routine solutions to incidents involving software, hardware, network issues, desktops, remote access, printers, and cell phones. They provide a single point of contact between employees and other IT support groups. They also perform security and access provisioning following established processes. In addition to the duties listed above, an IT Client Services Specialist II performs investigation, diagnosis, resolution, and recovery of incidents or service requests reported by employees. They determine final Call Category and routing to 2nd level technology groups outside the Service Desk. Incident management via telephone, email, and remote support tools to diagnose technical issues related to PC operating systems, applications, networks, servers, and peripherals in accordance with IT Service Desk Procedures.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

• PC concepts, principles, maintenance and operations

Preferred:

• Working knowledge of ITIL (Information Technology Infrastructure Library) processes

Skills in:

• Effective verbal and written communication
• Excellent customer service

Ability to:

• Work with others professionally and courteously
• Convey ideas logically and professionally
• Analyze and diagnose technical problems using documentation, tools, and knowledge database
• Multitask effectively, be detail-oriented, and maintain composure in a fast-paced IT environment

MINIMUM REQUIREMENTS

IT Client Services Specialist I

Education:

• High School diploma or equivalent

Preferred:

• Associate degree or technical vocational certification specializing in information technology

OR

• Equivalent work experience

Experience:

• 1 year of experience providing technical support or customer service via phone in a corporate enterprise environment.

IT Client Services Specialist II

Education:

• Associate degree or technical vocational certification specializing in information technology

OR

• Equivalent work experience

Preferred:

• Associate degree or technical vocation certification specializing in computer science, computer information systems, electronics, or an equivalent information technology field

Experience:

• 3 years of experience providing technical support via phone in a corporate enterprise environment

PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

#IPC2

Competencies:

Adaptability, Applied Learning, Building Customer Loyalty, Collaborating, Communication, Decision Making, Managing Work, Quality Orientation, Stress Tolerance

__________________________________

Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:  Phone: 208-388-2965 or Email: [email protected]

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.