Job Description: 

Customer Success Specialist

The Company

CampSite is an industry-leading software company that has been revolutionizing the way summer camps operate since 2012. With our advanced software solutions, we empower camp directors and administrators to streamline their processes, optimize efficiency, and elevate the overall camp experience for everyone involved.

Customer service is a fundamental pillar of our company. We are passionate about building long-lasting relationships with our clients and providing unparalleled support. We go above and beyond to ensure their success and satisfaction, understanding that their achievements directly reflect on our own. Every employee at CampSite has the opportunity to make a real impact, contributing their unique skills and ideas to shape the future of our organization and the summer camp industry as a whole.

Job Responsibilities

As a Customer Support & Training Specialist at CampSite, you will be the dedicated Support & Training Specialist to all Camps assigned to you. Responsibilities include, but are not limited to the following:

• Receive and respond to client inquiries quickly and efficiently.
• Collaborate with cross-functional teams to diagnose customer issues and come to an expeditious resolution.
• Investigate and problem solve a wide range of customer inquiries both through email and phone calls.
• Create and maintain customer support articles for new and updated features and functionality that coincides with product updates.
• Share customer feedback and functionality requests with the Product Management team.
• Build strong relationships with customers, ensuring trust and 100% satisfaction.
• Review and test new product functionality.

Qualifications

• A self-starter with a strong work ethic and superior attention to detail.
• The ability to work independently on multiple projects simultaneously with minimal direction.
• Excellent written, verbal and interpersonal communication skills, problem solving and conflict management.
• The ability to quickly diagnose customer issues, provide seamless resolutions, and effectively share this information with other team members.
• The ability to learn new programs quickly is essential.
• Strong knowledge of Microsoft Excel required.
• Previous experience in a Customer Support & Training Role.
• Technical Experience preferred.
• Friendly, outgoing, empathetic and customer focused.
• Knowledge of Day & Residential Summer Camp administrative processes is a big plus.
• Knowledge of web based software (SaaS) is a plus.
• Familiarity with ZenDesk, ScreenSteps and SalesForce or similar systems is a plus.
• Willingness to work variable hours during the busy summer support season.
• Bachelor’s degree or equivalent experience.

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Business Unit: 

Campsite

                                                                                    

Scheduled Weekly Hours:

40

                                                                                    

Number of Openings Available: 

1

                                                                                    

Worker Type: 

Regular

                                                                               

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.