Responsibilities

• Enabling customer success by managing, building revenue, provide training and technical support within a geographically defined territory
• Visit established and prospective customers to maintain and develop strong relationships and educate them on the solutions that ZEISS provides
• Develop and maintain a strong opportunity pipeline and liaise with the Sales Leader and Marketing team to implement sales strategies
• Report regularly on revenue performance to budget and variance analysis
• Maintain complete and accurate customer data and daily sales activity thru CRM platform
• Work with Service Engineer to troubleshoot and resolve customer support cases
• Proactive communication of customer ordering variations with respect to distributor and inventory management
• Provide technical knowledge, operation and application training for new instrument placement as well as conduct refresh training to maintain customer in updated information
• Maintain reliability of instrument performance through routine monitoring of quality control and make sure the instrument has relevant assay problem history and traceable
• Make sure the application and trouble shooting in correct way followed standard procedure guideline
• Represent the company at local and interstate conferences and customer events
• Contribute to the organizational culture and continuous improvement of ZEISS

Requirement

1. Education

• Bachelor’s degree in science or business

2. Experience

• 2 to 5 years in sales/marketing experience.
• Knowledge in ophthalmology business or medical device is advantageous.
• Experience in managing procurement project or processes at hospital or government board.
• Experience using Customer Relation Management (CRM) platform.
• Experience in operating medical instrument and understand it's system and troubleshoot.
• Intermediate in English (writing and speaking) is a must.
• Proficient in Microsoft Office (Word, Excel, Power Point, Outlook)

3. Other skills

• Excellent interpersonal skills to effectively work with many diverse customers
• Excellent in communication & presentation skills
• Advanced skills in encouraging people & influencing decision
• Strong analytical problem solving
• Strong teamwork & project management
• Discipline and self-motivated person, able to work remotely and independently with minimal supervision""
• Able to maintain professional appearance and behavior on duty

Your ZEISS Recruiting Team:

Astrid Annissa Sastaviyana, Yosseano Kuncahyo