Customer Quality Support Representative

Company:

The Boeing Company

Boeing Commercial Airplanes (BCA) is seeking Customer Quality Support (CQS) Representative (Levels C or D) to join our team in North Charleston, South Carolina on 1st Shift.

As a Customer Quality Support Representative, you will serve as the quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks, and projects. You will use your knowledge of the business to develop a coordinated response to customers, business partners, suppliers and regulators for review and approval by senior management, as well as present responses directly in some cases. 

You will provide product manufacturing and delivery status as well as facilitate and lead resolution of customer concerns. You will be required to complete administrative tasks that support customer requirements as well as engage and lead stakeholders to ensure a positive customer experience.

Position Responsibilities:

• Participate with stakeholders to develop potential preventive or corrective actions and implementation, as well as participate in identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency

• Perform customer reviews as well as coordinate dispositions for nonconforming materials, parts, and equipment with customers

• Develop solutions to a variety of complex problems; uses resourcefulness to create appropriate solutions using established organization policies, practices, and procedures as guidelines

• Serve as the quality customer interface and assist the customer throughout production and delivery

• Provide product manufacturing and delivery status. Facilitate resolution of customer concerns

• Complete administrative tasks that support customer requirements

• Engage and partner with applicable stakeholders to ensure a positive customer experience

• Participate in identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency

• Provide customer orientations around safety, production, delivery processes and the Quality Management System

• Coordinate and communicate applicable production records with the customer

This position is expected to be 100% onsite. The selected candidate will be required to work onsite.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in Quality Management Systems

• 3+ years of experience with Customer Support

• 3+ years of experience with aircraft production and maintenance

• 3+ years of experience building relationships with customers, program offices, subcontractors, and product organizations

• 3+ years of experience developing project plans for completion of work scope between multiple customers and resources

• 3+ years of experience in Microsoft Excel, PowerPoint, and Word

Preferred Qualifications (Desired Skills/Experience):

• 5+ years of related work experience or an equivalent combination of education and experience

• Familiarity with MDAT, Velocity, COGNOS, CMES strongly preferred

• Foreign language skills (Mandarin specifically) highly desired

• Proficient public speaking & presentation skills, including senior leadership & executive audiences

• Experience working with airline operators

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Shift:

This is a 1st shift position.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range for level C: $85,000 - $115,000

Summary pay range for level D: $106,250 - $143,750

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

This position offers relocation based on candidate eligibility.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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