Position Summary...

What you'll do...

Does leveraging Gen AI to bring delightful features to millions of customer worldwide excite you? Do you dream of play a key technical role in the future of Customer Service at Walmart? If you possess exceptional technical expertise, curiosity and a desire to build world class software at scale, this opportunity maybe for you.  

As a Staff Software Engineer with the Customer Care Technology team, you will own the technical design and implementation of key customer facing features as well as engineering excellence and operational excellence solutions. You will exemplify best engineering practices, providing hands-on leadership to the organization. Your technical leadership will shape our architecture and engineering excellence practices. 

You will enhance the team's effectiveness through mentorship, collaboration, and thought leadership, advocating for ideas that optimize for long-term success while maintaining business momentum. Your role will have a significant impact on the organization and the business of customer service at Walmart. If you thrive in a dynamic environment and are eager to lead and innovate, we invite you to apply. 

About Team: 

The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better. 

What You'll Do 

• In this role, you'll collaborate with business teams and product managers to understand project requirements.
• You'll lead a team of Senior Engineers and junior Engineers to plan and execute projects for the team.
• You'll work with teams globally to arrive at optimal solutions involving key stakeholders.
• You will also closely work with the architects to come up with high level and low-level designs.
• You'll develop, unit test, and deliver software components accordingly.
• You'll also contribute to Operational Excellence and Engineering Excellence initiatives.
• Additionally, creating tools and systems to boost team productivity will be a significant part of your responsibilities.

What You'll Bring 

• Over 8+ years of experience in developing distributed computing solutions REST web services.
• Experience with asynchronous messaging using Kafka and NoSQL technologies.
• Proven experience in building multi-tenant software platforms.
• Experience in deploying to cloud services like Azure or GCP.
• A deep interest and passion for technology.
• The ability to learn quickly and view learning as a continuous experience.
• Eagerness to share knowledge and implement best practices within the team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Self-motivation to work in a fast-paced, results-driven agile environment with varied responsibilities.
• A propensity for taking ownership and delivering on commitments.
• Curiosity and strong ability to learn new domains and technologies. 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Bellevue, Washington US-11075:The annual salary range for this position is $132,000.00-$264,000.00

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Sunnyvale, California US-11349:The annual salary range for this position is $143,000.00-$286,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years’ experience in software engineering or related area.Option 2: 6 years’ experience in software engineering or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 2 years' experience in software engineering or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

10500 Ne 8Th St, Bellevue, WA 98004, United States of America