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Position Summary

At CVS Health, we’re evolving Retail Pharmacy to generate new sources of value for the business. To help us achieve this goal, we are looking for innovative and strategic minds who think big and push boundaries to drive results, for the customer, and for the business.

The Retail Pharmacy Growth and Omnichannel Division is at the heart of that vision, with the mission to transform the pharmacy business and enable a sustainable portfolio of patient-centered services that achieve population health goals for clients and/or the CVS Health enterprise. The Patient Engagement and Experience Team (PEx) is responsible for advancing patient experience, unlocking new engagement tactics, and incubating new lines of business within the portfolio.

As Manager of New Products & Services Implementation, you will play a critical role on Team PEx in incubating new CVS lines of business by executing and coordinating key workstreams across a large group of stakeholders within Retail Pharmacy. In collaboration with cross-functional teams, you will bring new products and lines of business to life with a customer-first approach. You will join a diverse team of innovative, strategic colleagues who are passionate about transforming healthcare and delivering customer-centric experiences, while also driving growth at an accelerated pace.

Primary Role and Responsibilities:

Pilot implementation and measurement

• Execute new product pilots (from proof-of-concept to multiple stores) by managing dependencies and facilitating collaboration across a diverse set of CVS SME teams (e.g., Trade, Patient Safety, IT, Legal, Pharmacy Operations)
• Partner with SMEs to build and implement training plans, engagement strategies, and workflow best practices for stores and colleagues participating in pilots
• Develop robust measurement plan to closely track pilot success and build reports that inform scaling decisions & keep partners updated
• Monitor and manage pilot feedback from pharmacy and store colleagues and implement updates at scale; coordinate immediate solutions when needed

Scaled product solutioning

• Act as business owner & product point-of-contact for IT partners who are building technology capabilities for scaled offering
• Coordinate across SMEs to source information for detailed technology build requirements and ensure all teams have required inputs
• Support pressure-testing and validation of colleague-facing technology or workflow updates
• Manage technology backlog and product roadmap for future enhancements based on colleague and consumer feedback/needs

Stakeholder and upward management

• Support PMO lead in ensuring timely visibility and collaboration across large, cross-functional working team and facilitating regular stakeholder and leadership updates

This position can be located anywhere in the U.S. with the ability to work remotely or in a CVS Corporate Hub. This role will require travel to different locations throughout the country. The amount of travel will vary depending on our client’s need but could be up to 10% of the time.

Required Qualifications

• 5+ years of experience in healthcare or retail industry in a strategy, innovation, product/program development and/or product/program operational role
• Demonstrated knowledge of healthcare industry business models (e.g., pharmacy, insurance, healthcare services)
• Excellent communication skills; ability to strategically tailor written, visual, or verbal messages for internal and external stakeholders and leaders
• Strong storytelling skills: proficient in PowerPoint, with the ability to quickly create, format, and edit visually appealing presentations
• Strong acumen for data-driven decision-making; experience with using quantitative data/analytics and qualitative frameworks to distill complex information and inform assessments of business priorities and tradeoffs  
• Demonstrated agility and strong interpersonal skills; ability to collaborate with a cross-functional team towards time-sensitive goals in a highly matrixed environment

Preferred Qualifications

• PharmD preferred
• Master’s degree in Business or related field preferred
• Experience with analytics (Excel, SQL) and reporting (e.g., dashboard development)
• Experience with systems & technology builds; familiarity with Agile processes (user stories, UAT, etc.)
• Experience withstanding up pilots

Education

• Bachelor’s degree or equivalent relevant experience required

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/09/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.