Overview of Business Unit
Ultra Energy is a global engineering and design manufacture leader with just over six decades of experience designing for heavily regulated markets, such as nuclear, aerospace, oil and gas, and more. We develop sensors and instrumentation and control solutions for harsh environments and mission critical applications when safety and reliability matter. We focus on our customers’ success in every step of our process from sales engagement, quality, delivery, and customer service. Our customers trust us and know our commitment to safety is our top priority.

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

Role Purpose
Providing administration and service support across multiple projects within the scope of the Service Department. Providing best practice of customer services and managing any potential service requests from the wider user/service community. The postholder will be able to work autonomously and provide continuity for the team.

Key Responsibilities:

• Support the service portal ticketing system, raising and allocating new tickets,

updating (regular basis) through to completion

• Perform 1st line activities and provide engineering support

• Maintaining the telephone support service during specified hours

• Provide monthly KPI reporting

• Liaising with the User community solving any service issues therein

• Undertaking activities following standard company processes

• Generate, review and maintain the activity document set

• End to end order processing and billing/invoicing activities

• Supplier management

• Client/ stakeholder liaison

• Stock management: looking after the spares pool at the Seascale office

• H&S and First Aid representative for the team.

Skills, Qualifications, and Experience:
•Business administration qualification and/or equivalent service-based discipline experience
•Previous experience in a Service position and a proven track record of successful delivery of quality product/service support
•Experience within organisations which have robust engineering practices
•Awareness of ISO 9001:2015 standard
•Previous experience delivering excellent customer focused service
•Demonstratable problem solving abilities
•Ability to work well within a small team and able to deliver under pressure.
Desired Skills:
•Nuclear industry exposure

Essential Functions:
•Occasional travel within the UK.
•Ability to obtain a UKSV security clearance.

Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers.

We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.