Customer Service Specialist

Posted:
4/21/2026, 7:13:39 PM

Location(s):
Shanghai, China

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Key Responsibilities

Manage the end‑to‑end order process, including order entry, order confirmation, changes, and tracking
Serve as the primary point of contact for customers regarding orders, delivery status, pricing, and order‑related inquiries
Effectively manage and align customer expectations and sales expectations, ensuring transparency on lead times, availability, and potential risks
Coordinate closely with Sales, Supply Chain, Logistics, Finance, and Planning teams to resolve order issues and support customer needs
Proactively identify potential delays or issues and communicate timely updates and solutions to customers and internal stakeholders
Lead regular forecast review meetings by sharing order status, customer expectations, and risk assessments
Maintain accurate and up‑to‑date order and customer records in ERP / CRM systems
Monitor order status and key milestones to ensure timely fulfillment and invoice readiness
Support continuous improvement initiatives related to order management processes and customer experience
Ensure compliance with company policies, procedures, and internal controls

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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Customer Service Specialist

Danaher Corporation

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