Posted:
11/1/2024, 8:01:29 AM
Location(s):
Illinois, United States ⋅ Chicago, Illinois, United States
Experience Level(s):
Senior
Field(s):
Business & Strategy
Are you ready to make an impact?
West Monroe is seeking a highly skilled Manager to join our Customer Service Strategy Team with a focus on CCaaS (Contact Center as a Service). You are an expert in customer service, especially in applying your knowledge of CCaaS solutions to transform contact centers and digital self-service through technology. You will develop and implement comprehensive CCaaS transformation strategies that align with our client’s vision and business goals. Your role will involve leading strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. You will play a key role in reimagining customer support in a digital landscape, helping clients optimize and transform their customer service solutions. Additionally, you will be involved in the selling process, creating and pitching proposals to solve client problems. This position offers an opportunity to lead and develop people and the practice.
Responsibilities
Client Delivery
People and Practice Development
Business Development
Qualifications
Based on pay transparency guidelines, the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Ten weeks of paid parental leave will also be available for use after successful completion of one year of employment.
West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.
At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done.
Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
Website: https://www.westmonroe.com/
Headquarter Location: Chicago, Illinois, United States
Employee Count: 1001-5000
Year Founded: 2002
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Business Development ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Service Industry