Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Our people are on the front lines of our organization, building strong, long term business relationships and promoting our products and services to our valued customers. The Customer Support Management Team at Motorola Solutions is offering the very best service to our customers, always. We pride ourselves on our knowledge, expertise and ability to solve problems. This exciting new opportunity is supporting State & Local governmental agencies in Central Pennsylvania.

Job Description

• The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
• In this challenging and rewarding role you will have full responsibility for a portfolio of State and Local Government customers across your Central Pennsylvania territory.
• Using your expert customer service skills and the wealth of knowledge that will surround you on this team, you will ensure customer satisfaction during the delivery of Motorola’s Lifecycle Services (LCS) products to State and Local Government and commercial markets customers.
• As a team player, you will be responsible for marketing sophisticated / integrated service programs to multiple layers within our customer organizations, working closely with the direct and indirect Sales teams.  
• The Customer Support Manager is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. Major emphasis includes developing customer relationships that will position Motorola for service growth throughout the designated customer base. 
• The CSM manages government contracts with responsibility for successful delivery of Service products for Local government customers.
• Manages the relations with external partners responsible for delivering Service products to customers.
• Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting Profit & Loss (P&L) and receivables goals; overseeing contract P&L performance including meeting Service billing and cost performance goals.
• Responsible for marketing sophisticated and integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams.
• The CSM is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts.
• Major emphasis includes developing customer relationships that will position Motorola for Service growth throughout the designated customer base.
• Must be willing to travel throughout the designated region of Central PA.

Main Responsibilities:

• Relationship Management
• Contract Renewals
• Proposals
• Accurate Forecasting
• Compliance (Governmental and Motorola contracting requirements and procedure)
• P&L Performance
• Working To Targets / Goals

Candidate Requirements:

• This role requires a solid working knowledge of Microsoft and Google applications
• 3-5 years of experience in Customer Account Management role within a highly technical environment
• Knowledge of Motorola RF radio systems, products, and/or services would be an advantage

#LI-CC1

Basic Requirements

• 3+ years of experience in one of the following: Radio Network Support, Customer Support, Systems Management, Project Management, Field Support, Sales Support, Account Management, Finance or Sales
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].