Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job involves assisting in the design, development, and maintenance of software applications. It debugs software to optimize performance, participates in code reviews for continuous improvement, and implements testing protocols to ensure reliability. It writes technical documentation and works with Quality Assurance to verify that applications meet specifications and user requirements.

Job Description

Job Description

In this role within the Comcast Business Information Technology (BIT) organization, you will work closely with product owners, architects, and engineers to support the delivery of business initiatives. You will contribute to building a secure, reliable, and scalable ecosystem while learning enterprise application development practices.

ServiceNow Platform Development

As a ServiceNow Developer, you will support the development and maintenance of ServiceNow solutions primarily across ITSM, CMDB, and related modules, while building foundational platform expertise.

ServiceNow ITSM, CMDB, TSOM Development

• Assist in developing and maintaining solutions on ServiceNow ITSM and CMDB platforms.
• Support workflows related to incident, request, problem, and change management.
• Participate in data migration, data cleanup, and data validation activities.

Enterprise Integration

• Support development and maintenance of integrations between ServiceNow and enterprise systems.
• Assist in building basic automation workflows and scripts for operational support.
• Contribute to Day 2 support activities including monitoring and issue tracking.

Experience

• Bachelor’s degree in computer science, Engineering, Information Systems, or related technical field
• 0–2 years of experience in software development, IT systems, or related areas
• Basic understanding of programming concepts (JavaScript preferred)
• Familiarity with APIs, databases, and web technologies (basic level)
• Exposure to ServiceNow platform (academic, internship, or project experience preferred)
• Awareness of ITSM concepts (incident, request, change management) is a plus

Preferred Certifications

• ServiceNow Certified System Administrator (CSA) – (in progress or planned)

Core Responsibilities

• Assist in development and customization of ServiceNow applications under guidance.
• Support configuration of modules, workflows, business rules, and client scripts.
• Perform bug fixes, minor enhancements, and routine development tasks.
• Assist with testing, defect resolution, and validation of application changes.
• Support integration efforts by working on basic API connections and data exchange tasks.
• Participate in data imports, cleanup, and migration activities using platform tools.

• Support development, testing, and production support tasks across Service Portal, dashboards, and monitoring.

• Assist with documentation, runbooks, defect fixes, and basic automation under guidance from senior engineers.

• Basic awareness of secure coding, secrets handling, and safe testing practices.
• Collaborate with QA teams to validate application functionality against requirements.
• Follow established coding standards, processes, and development practices.
• Proactively learn platform capabilities, tools, and engineering methodologies.
• Demonstrate reliability, consistency, and willingness to take feedback and improve.
• Escalate issues or blockers to senior team members when needed.
• Maintain regular and consistent attendance; support flexible schedules when required.

Work Environment & Expectations

• Works under close supervision in a structured team environment
• Learns and applies development best practices and engineering standards
• Focuses on skill building, quality execution, and continuous learning
• Participates in Agile development processes and team collaboration

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

ServiceNow Certified System Administrator (CSA - ServiceNow Certified System Administrator (CSA

Relevant Work Experience

0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.