Web App Support Engineer

United Kingdom (Virtual)

Who are we?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

Our Values

Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.

The Opportunity:

Reporting to the Global Director of Infrastructure and Products, This job, under limited direction, is responsible for provisioning, installation/configuration, operation and maintenance of systems hardware, software, and related infrastructure within the Assurant Web Hosting environment both on premises and in the cloud. In addition, provide guidance to less experienced engineers.

As a Web App Support Engineer, you will be responsible for global administration and support of distributed computing systems including Cloud and on Premises. You will work closely with our global teams to support Assurant Web Hosting infrastructures (both physical and virtual).

• 60% - Primary role is to ensure the global stability, integrity, and efficient operation of the systems and infrastructure that support core organizational functions. To monitor systems and ensure availability that corresponds to published SLAs
• 20% - Solid working knowledge of job role demonstrating application of technical skills and interpersonal competencies
• 20% - Provides direct global technical leadership and support for all requirements in planning, coordination, scripting, and implementation of releases, upgrades, or changes to our distributed computing environment. This includes managing several small and medium scale projects and/or tasks of various complexities across the enterprise.

• Some after-hours work will be required
• Position will require participation in an after-hours, on-call rotation to assist with incident handling and troubleshooting Web Hosting infrastructure issues
• This position has the potential to have a sliding shift start/stop times to ensure we have global coverage 24/7.

You will have the following experience:

• Bachelor’s degree in Computer Science, Computer Engineering, or related field
• Experience with Microsoft Azure Cloud and related technologies
• Experience with F5 LTM or Avi load balancers
• Some knowledge of Siteminder and security products helpful
• Some knowledge of Linux and Apache
• Experience using ServiceNow ITIL managed processes
• Installing and supporting Microsoft IIS Webservers.
• Installing and supporting WebSphere Application Server
• Troubleshooting Web Environments. This includes a good understanding and hands on use of tools such as Fiddler, Wireshark, Dynatrace etc.
• Managing IaaS and PaaS in Microsoft Azure
• Solid working knowledge of load balances such as Avi, F5 LTM, Netscaler. Must understand the concepts of load balancing regardless of platform.
• Experience with PowerShell and / or Python
• In-depth knowledge of server technologies employed hardware, O/S, and related tools and applications.
• Advanced technical diagnostic and research skills.
• Ability to identify and escalate issues to management when appropriate to meet SLA Requirements.
• Good foundational knowledge of networking components and services such as TCP/IP protocols, DHCP and DNS technologies.
• Requires ability to correctly access risks of various alternatives and take appropriate actions to restore services in the event of system outages.
• Ability to explain the technical implications of various alternative solutions to management

Benefits & Training 

• Bonus Scheme
• Flexible Working
• Range of benefits; Financial, Wellbeing, Social
• Internal Wellbeing Programme
• Learning and Development opportunities

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement. 

We look forward to receiving your application!

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