Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$40,600.00 - $66,900.00

2

This is an entry level position that requires satisfactory completion of required training to advance to Claim Rep Auto Total Loss position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

What Will You Do?

• Completes required training program which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
• The on the job training includes practice and execution of the following core assignments:
• Handle all types of automobiles, and a variety of heavy and mobile equipment (i.e. cranes, tractor trailers, construction, agricultural equipment) at every severity level excluding other property damage i.e.: guard rails, mail boxes and any property within the vehicle.
• Contact all appropriate parties to gather supporting documents necessary to negotiate and settle the claim within their authority level (i.e.; obtaining the title, keys, and other required documentation).
• Review controlling claim handlers' coverage determination, summarize the review and seek clarification as needed. Recognize additional coverage issues (i.e. covered equipment, endorsements).
• Establish and/or update claim and expense reserves.
• Control damages through the proper use of cost containment tools (i.e. mitigate storage, expenses, rental).
• Properly manage Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors. Manage deductibles and limits.
• Review the valuation (appraisal estimate) based on the type of vehicle to effectively and efficiently resolve the claim.
• Meet all quality standards and expectations per Best Practices.
• Maintain an effective diary system, manage file inventory, and document claim file activities in accordance with established procedures.
• Comply with state specific regulations.
• Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers.
• May participate with property ERT during extreme weather events.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.
• Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic
• Verbal and written communication skills –Intermediate
• Attention to detail ensuring accuracy - Basic
• Ability to work in a high volume, fast paced environment managing multiple priorities - Basic
• Analytical Thinking – Basic
• Judgment/ Decision Making – Basic

What is a Must Have?

• High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree required.