We are one of the world’s largest logistics platforms

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

PT CH Robinson Global Forwarding Indonesia is part of the C.H. Robinson network, which is a Fortune 500 provider of multi-modal transportation services and third-party logistics (3PL). PT CH Robinson Global Forwarding Indonesia offers freight transportation, truck load, less than truckload, air freight intermodal and ocean freight services. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees, getting know more about us @ About us | C.H. Robinson (chrobinson.com)

Currently we’re expanding our company to Indonesia and urgently to looking for below position

Freight Forwarding Operations Customer Service, Head Office Jakarta

• Communicate with customer, service provider, and colleagues to coordinate shipment
• Executes one or more of the following tasks in accordance with office and company policies and SOP
  • Activate shipment
  • Create and update shipment record and events
  • Schedule pickup/ delivery appointments
  • Obtain space confirmation with Carriers
  • Update financials, create invoice and payment voucher
  • Track, trace, update routing
  • Create shipment related document
  • Perform regulatory filing according to country specific requirements
• Manage Workflow, Task Board, Process Board, emails etc to respond to customer requests
• Follow through on customer and service providers request to ensure satisfaction 
• Validate and ensure accuracy of shipment data in systems according to Company and customer standards
• Prepare customer report
• Report incident, escalate questions/ issue to the appropriate party when necessary
• Join meeting and training sessions when required
• Provide training or transfer knowledge when required
• Other duties or responsibilities as assigned according to team and/or country specific requirements

QUALIFICATION AND SKILL REQUIREMENTS:

• Good Communication in English
• Candidate with PPJK Custom Certificate would be prioritized
• Diploma/ Bachelor degree from an accredited college/ university, preferable from transportation, logistic, Maritime academy background
• Minimum 5+ years of operations or equivalent industry experience background from freight forwarding, shipping (agency) and logistic company in handling Export and Import
• Proficient in Microsoft Office
• Good attention to detail and accuracy
• Demonstrated communication, prioritization, and time management skills
• Values a diverse and inclusive work environment

If this sounds like the job for you, let's talk! We can't wait to hear from you!