JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Enabler 대리과장급

Transforming to the Workplace Team of the future

• Embedded “Go To” trusted Workplace partner fostering all-level relationships
• Understands business traits/ cadence/ needs
• Single Point of Contact, as a team, for issues resolution & workplace change within space
• Be part of a highly proactive, responsive, dynamic and agile team
• Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
• Monitor service providers performance to ensure contractual obligations are met and exceeded
• Liaise between vendors and users for scheduling work date for managing client's expectations

I am a Workplace Ambassador

• I own my floor/s and take personal responsibility for everyone and everything on my floor/s
• I start the day by meeting and greeting employees at office entry
• I make my daily ‘rounds’ and engage with employees
• I know each person by name, what they do and which Line of Business they belong to
• If something needs repairing, I will get things sorted and follow up accordingly
• I nudge and educate employee behaviour
• By observing the behaviour on my floor, I share my ideas to improve the working environment

Floor Management

• Conduct floor walk daily and report defects
• Liaise and collaborate with Delivery and Technical team for issues resolution
• Ensure seamless consistent level of service is provided at every user touchpoint.
• Ensure that the meeting rooms and social spaces are in ‘ready-to-use’ condition
• Ensure that office equipment is in good working condition
• Responsible to consolidate and respond to all feedback responses and Work Orders
• Collect utilisation data for social spaces
• Acts as basic “counsel” regarding space needs/options as per Workplace Standards
• Conduct monthly rent income according to proportional rate of each entities within the premises.

Events Program

• Brainstorm event ideas to drive the understanding of GRE workplace goals
• Populate Event Calendar for the year
• Ask the Monthly Poll question
• Assess, evaluate, and summarise event for lessons learnt
• Publish Quarterly Community Newsletter to connect closely with our employees
• Collaborate with other business groups to deliver events jointly

Client/Stakeholder Management (in support of the Workplace Lead)

• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Actively recover feedback from the end user

Operations Management

• Assigns team members the duties and inspects work for conformance to prescribed standard of cleanliness
• Should have an eye for detail and the ability to effectively deal with clients, other departments and housekeeping staff
• Maintains clear, efficient communication and coordination with engineering and front of the house teams
• Schedules the cleaning of the carpets, upholstery, along with the deep cleaning projects and window cleaning necessary
• Schedules periodic major cleaning projects
• Coordination with vendor partners and investigates concerns regarding housekeeping service and equipment, and takes corrective action
• Ensures proper key control procedures are utilised by the staff
• Co-ordinate with vendors e.g.: Pest control, Horticulture, Floor maintenance, Facade maintenance
• Submit requests for repair and periodic maintenance of cleaning equipment’s
• Must be customer focused and be proactive in establishing customer relationships
• Responsible and accountable for all service request
• Ensure service deliverables are met with SLA and KPI
• Work with all related parties on timely delivery of all services
• To undertake continuous floor inspection to ensure cleanliness and maintenance is correct
• Ensure the delivery of all operational requirements as per the client scope of works across site
• Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
• Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures.
•  To prepare for the audits conducted by JLL and GRE regarding facilities’ conformality to local / global statutory requirements.

Location:

On-site –Seoul, Korea, Republic of

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.