About the Role

We are looking for an experienced and engaged Customer Accounts Receivables and Collection Specialist to join our dynamic Accounts Receivables team to collect customer overdue invoices and payments, resolve customer queries, and support the business with respect to customer invoicing and payment questions.
The role requires a very dynamic professional with the ability to balance between maintaining trustful relationships and guaranteeing timely payments.
You should possess outstanding communication and negotiation skills, as well as in-depth knowledge of laws and policies related to debt collection. In line with division objectives, policies and procedures and under supervision of more senior specialist, you will perform credit and collection management tasks for a determined portfolio of customers, in order to achieve optimal management of account receivables, bad debts and customer satisfaction.

Domains of expertise:

We are looking for an experienced and engaged Customer Accounts Receivables and Collection Specialist to join our dynamic Accounts Receivables team to collect customer overdue invoices and payments, resolve customer queries, and support the business with respect to customer invoicing and payment questions.

The role requires a very dynamic professional with the ability to balance between maintaining trustful relationships and guaranteeing timely payments.

You should possess outstanding communication and negotiation skills, as well as in-depth knowledge of laws and policies related to debt collection. In line with division objectives, policies and procedures and under supervision of more senior specialist, you will perform credit and collection management tasks for a determined portfolio of customers, in order to achieve optimal management of account receivables, bad debts and customer satisfaction.

What to expect:

• Supervise assigned accounts to identify unresolved debts on a daily basis
• Identify outstanding account receivables and Follow-up with clients on overdue accounts.
• Investigate historical data for debts and bills
• Contact clients and discuss their overdue payments
• Take actions in order to encourage timely payments and develop effective re-payment plans.
• Oversee all monthly payments and refunds.
• Resolve billing issues and customer credit issues
• Perform Credit checks applying Credit policy.
• Suggest, Prepare and Supervise credit extension to accommodate with complex cases.
• Research and implement effective collection techniques.
• Perform all administrative duties related to ensuring office efficiency.
• Update account status records.
• Respond to client account queries in a timely and professional manner.
• Prepare and present reports on collection activities and progress.
• Identify opportunities for improvement to processes, procedures or tools.

What will make you successful:

• You have 2 to 5 years of experience with proven experience as a Collection Specialist of at least 2 years within an international environment and involving direct customer interaction and exposure.
• Degree holder, preferably in Finance/Accounting/Business Administration
• Fluent in French and English as a must (both spoken and written). Any additional language is an asset.
• Excellent knowledge of billing procedures and of various collection techniques
• Comfortable working with targets
• Problem-solving and critical-thinking skills
• Very good analytical skills, with good knowledge on excel advance analytics
• Accurate and quality oriented with a strong process minded and adherence to policies
• Outstanding communication and interpersonal skills
• Highly skilled in negotiation
• Able to stablish strong networks within the company in a very multicultural environment
• Strong interest to understand SWIFT products and services and how the overall customer experience affects payment behaviors.
• Interest in working with banking systems – understand payment methods trends
• Team player
• SAP knowledge is a must (preferably recent modules such as S/4, BRIM and Fiori)

Particularities:

Minimum 2 mandatory days a week working in the office (but can be up to 5 days given your preferences). Currently Monday’s & Tuesday’s are required as “full team days” in office.

              

              

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

              

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.