Technology Support Engineer

Posted:
4/21/2025, 2:15:45 PM

Location(s):
Jaipur, Rajasthan, India ⋅ Rajasthan, India

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
IT & Security ⋅ Software Engineering

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Oracle Exadata Database Machine
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, you will resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide technical support to end-users and troubleshoot issues. - Maintain and update documentation for system configurations and procedures. - Assist in the implementation of new technologies and systems. - Participate in on-call rotation for after-hours support. - Train and mentor junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Exadata Database Machine. - Strong understanding of database management and performance tuning. - Experience with SQL and PL/SQL scripting. - Knowledge of Linux/Unix operating systems. - Hands-on experience with troubleshooting and problem-solving in a technical support role. Additional Information: - The candidate should have a minimum of 3 years of experience in Oracle Exadata Database Machine. - This position is based at our Jaipur office. - A 15 years full time education is required.

15 years full time education

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Accenture

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Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing