Customer Onboarding Business Analyst is a position with professional experience. Applies in-depth disciplinary knowledge to contribute to the development of new technology functionalities, process and workflow improvements for Gloabal Custody Account Opening. Integrates substantive and industry knowledge in a specific area. Requires a thorough understanding of how areas integrate together within sub-functions, and coordinate and contribute to the function's goals and overall operations.

Responsibilities:

• Gathering and preparing business requirements

• Supporting all project phases starting form requirements preparation till project implementation

• Focus on processes standardization and automation

• Demonstrates high level of motivation and organizational skills.

• Focuses on timely and accurate delivery of all account opening projects/deliverables

• Conduct trainings for operational teams, introducing new functionalities

• Understanding business needs and requirements and implements them correctly. Understands new customers/operational requirements and ensures adequate support to new customer requirements and initiatives.

• Monitors operational systems end users satisfaction

Qualifications:

• 5-8 years of experience in Global Custody and project area

• Experience in business requirements and preparations in various methodologies

• Good interpersonal communication skills, able to communicate with internal and external business partners.

• Ability to interact confidently with senior management.

• Advanced execution skills in a multi-tasking mode.

• Able to work under pressure and covert opportunity from risk.

• Fluent English (written and spoken).

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We offer:

• Private Medical Care Program, Life Insurance Program, Employee Assistance Program

• Pension Plan contribution (PPE Program)

• Sport Card

• Holidays Allowance

• Working in hybrid model (3 days in office/ 2 days remotely)

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives
  
  
  #LI-DP2

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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