Health Unit Coordinator - Float Pool

Posted:
7/28/2024, 5:00:00 PM

Location(s):
Mayfield Heights, Ohio, United States ⋅ Ohio, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Medical, Clinical & Veterinary

Workplace Type:
On-site

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Health Unit Coordinator - Float Pool

                        

Location

Mayfield Hts

                    

Facility

Hillcrest Hospital

                     

Department

Float Pool-Hillcrest Hospital

                      

Job Code

B12012

                     

Shift

Nights

                       

Schedule

10:30pm-7:00am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital is recognized as one of the top hospitals in the country. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.  


As a Health Unit Coordinator, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences. Your primary duties will include, but are not limited to: 

• Performing administrative and clerical duties. 

Maintaining communication with patients, families, and other caregivers. 

• Conducting patient orientation and ensuring patients' needs are met. 

Assisting with patient admissions, transfers, and discharges. 


The ideal caregiver is someone who:  

• Is motivated, engaged and helpful.  

• Thrives in a team environment.  

Demonstrates a strong work ethic. 

• Has excellent interpersonal, communication and critical thinking skills.  


At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. 

Responsibilities:

  • Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
  • Responds to patient call lights in a manner that expedites appropriate follow through.
  • Makes rounds on patients throughout their hospital stay.
  • Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
  • Assists with processing patient admissions, transfers and discharges.
  • Provides concierge service to assist patients and families with way finding and directs them to available resources.
  • Assembles and maintains patient medical records and other documents related to patient care.
  • Assists with unit clerical functions.
  • Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Other duties as assigned.

Education:

  • High School Diploma or GED required.
  • College degree preferred.

Certifications:

  • None required.

Complexity of Work:

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

Work Experience:

  • Minimum 1 year experience in a customer service-related role.
  • Prior job experience with typing or computer training or equivalent coursework.
  • Microsoft Office experience preferred

Physical Requirements:

  • Requires full range of motion, manual and finger dexterity and eye-hand coordination.
  • Requires frequent data entry, standing and walking for extensive periods of time.
  • Requires normal or corrected speech, hearing and vision.
  • Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities