Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

• 140+ years serving healthcare

• Over 14,000 teammates worldwide

• Serving healthcare partners in 80 countries

• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

• 40+ distribution centers

• Portfolio of 300 propriety and branded product offerings

• 1,000 branded medical product suppliers

• 4,000 healthcare partners served

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.

• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.

• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

Job Description: The Learning & Development Consultant within the HR Shared Services organization is responsible for delivering a consistent and positive employee experience by applying sound judgment, strong problem‑solving skills, and deep knowledge of the Learning & Development systems and processes. The Learning & Development Consultant serves as a key liaison between HR Centers of Excellence (COEs), business units, and employees, driving process improvements, leveraging technology, and maintaining service-level agreements (SLAs). Additionally, the role focuses on optimizing workflows, ensuring accuracy and timeliness of transactions, and fostering a culture of continuous improvement and customer service.

Salary: $100,000.00 annually plus 10% AIP eligibility. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Core Responsibilities:

• Serve as the first-line contact for inquiries specific to the Learning and Development systems via the case management system.

• Maintain service-level agreements (SLAs) and key performance indicators (KPIs) for all L&D processes.

• Troubleshoot and resolve employee issues or escalate as needed.

• Maintain accurate and complete documentation in the HR case management system.

• Identify recurring issues and propose improvements to streamline the L&D processes.

• Partner with the Learning & Development team to implement system enhancements and optimize functionality.

• Support audit activities and ensure compliance with organizational training requirements.

• Contribute to knowledge base content, FAQs, and process documentation.

• Support HR projects, process enhancements, and system implementations.

• Serve as an escalation point for complex employee inquiries and issues.

• Ensure a positive and consistent employee experience.

• Maintain accuracy and confidentiality of employee data within HR systems.

• Generate and analyze reports to track performance, identify trends, and support decision-making.

• Additional duties as assigned.

Qualifying Experience:

• Bachelor’s degree in related discipline; master’s degree preferred

• 7+ years of related experience in instructional design, and developing learning content, tools, and resources, preferably in a global setting.

• 3+ years’ experience with learning and development tools such as Cornerstone LMS, Articulate, Camtasia, Captivate, Canva, Mentimeter, Udemy, LinkedIn Learning, etc.

• Experience in HR shared services and HR operations preferred.

• Combination of relevant education and experience

• Familiar with HRIS systems and case management tools

• Understanding of centralized service delivery, SLA’s, and process optimization principles.

• Strong ability to analyze data, identify trends, and implement process improvements.

• Excellent verbal and written communication skills for interacting with employees, stakeholders, and leadership.

• Skilled in managing projects, timelines, and cross-functional initiatives.

• Competence in HR systems, reporting tools, and Microsoft Office Suite.

• Ability to deliver a positive employee experience and resolve escalated issues effectively.

• Capacity to manage change, prioritize tasks, and work in a fast-paced, dynamic environment.

• Ability to build strong relationships with HR Centers of Excellence, business units, and external vendors.

• Maintain strict confidentiality and integrity when handling sensitive employee information.

• Ability to identify opportunities for automation and efficiency.

• Must have a dedicated, quiet work environment

• Internet speeds of 100Mpbs or more

• Inside working conditions.

• No environmental hazards indicated for this classification.

• Open to a hybrid remote working environment.

• Minimal travel may be required; advanced notice will be provided.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.